Information Technology Support Specialist

Russell Tobin's client, an American ground passenger transportation company, is hiring an IT Support Specialist in Montreal, QC

Employment Type: Contract/Onsite

Location: Montreal, QC H3A 1L2, Canada

Duration: 6+ months with possible extension or conversion

Pay range: CAD $33/hr - $35/hr

Schedule: Mon – Fri

Position Summary:

We are seeking an experienced IT Support Specialist to support our Montreal and Longueuil offices in a fast-paced, high-growth environment. This is a contract role for a technology-focused professional who can provide high-quality, white-glove support to employees both onsite and remotely.

The ideal candidate is comfortable working as part of a distributed team and supporting users across multiple locations in the US, Mexico, Canada, and Eastern Europe. You are collaborative, detail-oriented, customer-focused, and comfortable troubleshooting issues independently while knowing when to elevate.

You will play a key role in delivering excellent end-user experience, supporting both Apple and Windows environments, and helping maintain reliable IT and AV operations.

Responsibilities

• Troubleshoot hardware and software issues involving Apple and Windows products, including desktop and laptop hardware.
• Assist with AV setup for internal meetings and events.
• Support employees using AV systems both onsite and remotely, including Google Meet, Zoom, Microsoft Teams, Chrome device management, projectors, and audio/video conferencing equipment.
• Image and deploy laptops and desktops using standard Mobile Device Management (MDM) deployment tools, including Jamf, NinjaOne, and AirWatch.
• Administer Okta, Google Workspace, and software services.
• Deploy and support software applications for end users.
• Respond to IT support requests both in person and through the ticketing system.
• Manage hardware and software inventory.
• Work with appropriate escalation points to identify opportunities and improve the overall end-user experience.
• Improve and maintain internal and user-facing knowledge bases.

Requirements

• Fluent in both French and English.
• Positive, service-oriented attitude with a strong customer-obsession mindset.
• 2–3+ years of experience in IT support roles.
• Basic to intermediate networking knowledge, including servers, switches, Wi‑Fi, and related technologies.
• Experience administering Apple computer products using enterprise management tools.
• Hands‑on experience managing Windows laptops and desktops.
• Experience using and managing ticket‑based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong macOS hardware and software troubleshooting experience.
• Strong critical-thinking and problem‑solving skills.
• Ability to lift equipment weighing up to 50+ pounds as needed.

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.