Security Service Technician

About the Role  

Spotter Security is looking for an  Experienced Security Service Technician who thrives on solving problems, learning quickly, and working independently. This is a  hands-on, field-based position involving regular travel across the GTA, with occasional work beyond the region as needed.  

You’ll   be responsible for providing exceptional service to our customers by installing, maintaining , troubleshooting, and repairing a wide range of electronic security systems - both hardware and software. The ideal candidate has strong technical capabilities, excellent people skills, and the ability to  operate with minimal supervision.  

Location: Greater Toronto Area (GTA) 
Position Type: Full-Time (35-44 hrs/week) 

Key Responsibilities  

Service & Technical Work  

• Install,  maintain , and repair electronic security equipment (IP video, access control, alarm systems, integrations, etc.).  

• Inspect and test equipment and assemblies to d iagnose ,  locate , and resolve faults .  

• Perform hands-on work indoors and outdoors in a variety of environments.  

• Complete scheduled maintenance visits with thorough documentation.  

• Resolve assigned service tickets independently.  

• Read and interpret blueprints and technical drawings.  

• Use specialized tools and diagnostic equipment.  

• Ensure all work meets quality standards and safety requirements.  

Customer Service & Reporting  

• Interact professionally with customers and ensure complete satisfaction.  

• Submit  accurate Work Orders and detailed Post-Service Reports, including images and descriptions.  

• Communicate effectively with the Service and Technology Manager.  

• Escalate complex technical issues where  .  

Work Schedule & Expectations  

• Monday–Friday, 35–44 hours per week.  

• Occasional overtime or weekend shifts.  

• Participate in after- hours service rotation.  

• Extensive local  travel; may work at multiple sites within a single day.  

Qualifications  

Required Experience  

• 3–5+ years installing and/or servicing cabling, cameras, alarms, access control systems, or related technologies.  

• Experience with at least some of the following manufacturers:  
  Avigilon, Milestone, S2, Genetec, Axis,  ExacQ , DSC, Alarm.com,  Brivo , Eagle Eye,  OpenEye , Kantech.  

Technical Skills  

• Strong understanding of IP video systems, access control, alarm systems, and integrations.  

• Strong networking and IT knowledge, including troubleshooting and software updates.  

• Ability to independently diagnose, resolve, and escalate complex issues.  

Required Certifications & Documentation  

• Valid full G-Class Ontario driver’s license.  

• Clean driving abstract.  

• Clear criminal background check.  

• Eligible to work legally in Canada.  

• Ministry-approved Working at Heights certification.  

• Boom/Scissor lift and/or Bucket Truck safety training.  

Other Assets  

• Additional product or manufacturer certifications.  

What   We’re   Looking For  

• Excellent problem-solving abilities.  

• Strong interpersonal and communication skills .  

• Ability to work independently with minimal guidance.  

• Hands-on, detail-oriented, and dependable.  

• Comfortable working in diverse environments and weather conditions.