Manager, Continuous Quality Improvement

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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!
Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.
Term/Status: Permanent, Full-time (70 hours bi-weekly)Classification/Salary: Management Band 4, starting at $102,737- $128,421 annuallyTeam: Quality AssuranceReports to: Director, Service Quality ImprovementLocation: Flexible within British Columbia (hybrid – 1 day per week in-office after passing a 6-month probation)
At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact View email address on ca.hrm.tc at any stage of the hiring process.
Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.
About the OpportunityAs a Manager, Continuous Quality Improvement at CLBC, you will oversee a team of Quality Improvement professionals and be responsible for systemic and continuous quality improvement that enhances human service delivery across CLBC operations. This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks. This role emphasizes data-driven insights, user-centred design, and strategies to improve effectiveness and efficiency, ensuring services are both impactful and compliant with provincial legislative frameworks. The Manager, Continuous Quality Improvement (CQI) works together with leaders, staff, community members & government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve.
In this role, you will work with leaders, staff, community members and government bodies to ensure services meet quality standards and achieve measurable outcomes that benefit the individuals and families we serve. You will also provide leadership in operationalizing CQI strategic priorities. This includes managing CLBC’s quality agenda across divisions, regions, and partners. The Manager serves as a key integrator who translates organizational strategy into actionable system improvements. The Manager also plays an important role in communicating the vision of CQI to internal teams, leaders, and sector partners in ways that are understandable and relatable.
Key Responsibilities
Develops and implements Quality Improvement Plans (QIPs) supporting CLBC’s CQI Framework, integrating user-centred design and alignment with CLBC’s service delivery objectives to identify and pursue opportunities to improve service delivery models
Appropriately uses a variety of quality improvement approaches (e.G., PDSA cycles, Context-Mechanism-Outcome (CMO) framework, Lean, Six Sigma, etc.) to analyze workflows and optimize processes
Consults with partners to validate the effectiveness of quality improvements, adjusting based on feedback about service experiences and outcomes
Conducts analyses to identify underlying issues and factors impacting service quality and effectiveness across CLBC, particularly in collaboration with partners (e.G., BC corrections, mental health organizations, and parole services)
Manages a broad and complex CQI project portfolio with varying timelines and milestones tied to QIPs using best practice techniques
Ensures quality improvement initiatives align with provincial legislative frameworks, balancing risk assessment with a focus on systemic change that improves providers’ service quality and service-users’ outcomes
Leads cross-functional teams in quality improvement initiatives, promoting a collaborative approach to enhancing service quality, client satisfaction, achieving efficiency and eliminating pain points
Represents CLBC in discussions with BC Corrections, mental health agencies, and other key partners to ensure cross-sector alignment in service improvement
Communicates quality improvement direction and rationale to diverse audiences, including executives, front-line teams, and external sector leaders
Supports the development of communication plans tied to change initiatives and ensures consistent messaging across the organization
Frames complex data analysis findings into persuasive narratives that support decision-making at the senior leadership level
As a people leader, you will
Leadership Accountabilities
Offers motivational leadership and skill development in a respectful environment that will enhance capability, capacity and engagement
Supervises, recruits, trains, coaches, and manages the performance of a team of analysts and research leads
Regularly engages direct reports in 1-on-1s with clear objectives and intended outcomes and provides effective feedback
Offers guidance, support, and professional development opportunities
Delegates, prioritizes, and distributes the workload of direct reports, including follow-up and re-distribution
Creating a high-performing culture grounded in accountability, psychological safety, and continuous learning
Contributing to strategic direction, setting clear priorities and expectations for the CQI team
Leading through influence by aligning staff and partners around shared goals during periods of organizational change
What You Will Bring
A minimum of 5 to 7 years of direct experience in quality improvement, process optimization, and/or continuous improvement, preferably within community services, healthcare, or a related sector, is required
2 or more years of people leadership experience is required
A bachelor’s degree in business administration (Operations Management or Quality Management focus), Public Health (Health Systems Management), or a related field is preferred
Certification in Quality Improvement (e.G., Lean Six Sigma, Plan-Do-Study-Act (PDSA)/Model for Improvement, or Certified Quality Manager (CQM)) is highly desirable
Direct experience in quality improvement methodologies (e.G., PDSA cycles, Model for Improvement, process mapping, and other CQI approaches) is required
Direct experience in user-centred design, market testing, and applying these methodologies to enhance service delivery is preferred
Direct experience in data analytics, statistical analysis, and performance measurement and the ability to leverage insights to drive improvement are required
Demonstrated experience in building and sustaining a culture of continuous quality improvement, including training and mentoring staff at all levels in CQI principles and methodologies, is preferred
Experience in a public sector organization is an asset, but not required
Experience in managing within a unionized work environment is an asset
Demonstrated experience leading teams through complex change, including setting strategic direction, navigating ambiguity, and influencing diverse stakeholders, is preferred
Experience presenting to or advising senior executives, boards, or government partners is preferred
To reduce barriers to the application process, we welcome a combination of transferable skills, knowledge, lived experience, and comparable qualifications for consideration
We’re Also Looking For
A strong understanding of quality improvement approaches such as Lean, Six Sigma, and PDSA cycles, MFI, and process mapping, with experience applying these methods to service delivery;
service delivery models, systemic change principles, and the interconnectedness of quality initiatives with overall service effectiveness and efficiency;
project management and change management processes to implement and sustain quality improvement initiatives effectively within a multi-partner environment
A strong ability to maintain a curious mindset, consistently asking and pursuing insightful questions that stimulate innovation
Ability to establish and maintain effective and collaborative working relationships with interest-holders at every level of the organization and key people, both internal and external to CLBC
Ability to lead change initiatives and build consensus across diverse teams, with a capacity to adapt improvement efforts to shifting priorities or needs while maintaining a focus on quality outcomes
Excellent communication and relationship-building skills, both verbal and written, with the ability to translate data, concepts, and theory into compelling and understandable presentations
Travel: Occasional overnight travel within BC.
Benefits
Employer-paid extended health and dental plan
A BC Public Service Pension plan with employer contributions
Generous vacation plus additional personal days
Paid maternity/parental/adoption leave
Life insurance, paid sick days, and, if needed, long-term disability
Wellness supports, including an Employee and Family Assistance Program
Professional development funds and resources to encourage continuous learning and skill development
Access to government discounts on travel, cell phones, and more!
Additional Info
Successful applicants are subject to a Criminal Record Check
At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness
Closing date: October 29, 2026
If your application is shortlisted, you’ll be invited to an interview where you’ll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.
This opportunity is open to applicants who are legally entitled to work in Canada.
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