Senior Salesforce Retail Crm Analyst
Culture Alberta
Lead Salesforce Retail CRM analysis at ATB, connecting business needs with technical delivery through functional documentation and backlog prioritization.As a Senior Functional Analyst, you will bridge business operations, Business Improvement Partners, and technical development. You will maximize value from Salesforce through Sales Cloud, Service Cloud, and Financial Services Cloud expertise. The role operates in Scrum with structured milestone commitments, enhancement intake, and transformational roadmaps.Key Responsibilities:
Capture business needs and create functional specificationsManage enhancement backlogs and prioritize delivery storiesTriage platform incidents, support requests, and defectsCollaborate on UAT strategies and release validationDefine Salesforce fields, workflows, and integration touchpointsRequirements:
Five or more years working with Salesforce functionallyDirect Financial Services Cloud experienceProven agile or Scrum delivery experienceStrong documentation of business logic and workflowsExperience prioritizing backlogs and triaging defectsApply Salesforce functional analysis, CRM expertise, and backlog leadership to support ATB’s retail platform evolution.
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Capture business needs and create functional specificationsManage enhancement backlogs and prioritize delivery storiesTriage platform incidents, support requests, and defectsCollaborate on UAT strategies and release validationDefine Salesforce fields, workflows, and integration touchpointsRequirements:
Five or more years working with Salesforce functionallyDirect Financial Services Cloud experienceProven agile or Scrum delivery experienceStrong documentation of business logic and workflowsExperience prioritizing backlogs and triaging defectsApply Salesforce functional analysis, CRM expertise, and backlog leadership to support ATB’s retail platform evolution.
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Vacancy posted 1 hour ago
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