Customer Experience Lead Abbotsford Banking

Scotiabank

Lead customer experience at Scotiabank’s Abbotsford Banking Centre, using leadership and digital banking skills to support customers and teams.As Customer Experience Lead, you will oversee Retail Service teams and support Customer Experience Associates and Senior Customer Experience Associates. You will help customers pursue financial goals while championing Scotiabank’s values and culture. The role combines team leadership, customer relationships, branch operations, and change management.Key Responsibilities:
Lead and manage Customer Experience Associates and Senior AssociatesBuild customer relationships and deliver excellent serviceAct as Officer in Charge during emergencies and escalationsIdentify opportunities to enhance the branch customer experienceAssist with implementing new policies and proceduresRequirements:
Excellent leadership, coaching, and team development skillsExperience managing, scheduling, coaching, and leading employeesAvailability to work a flexible schedulePrevious banking experience is a strong assetStrong technical skills supporting digital banking optionsBring branch leadership, customer service, and digital banking expertise to Scotiabank’s Abbotsford customer experience team.
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