Solar Service Manager

Job Description : Solar Service Manager
Department:
Service & Operations
Reports To:
Executive Management
Location:
Raleigh, North Carolina
Employment Type:
Full-Time
Compensation:
55,000–85,000 per year (Salary)
Position Summary8MSolar is seeking an experienced and hands-on
Solar Service Manager
to oversee and manage all residential and commercial solar service operations. This individual will be responsible for leading the service team, coordinating service calls, diagnosing and resolving system issues, managing customer relationships, and ensuring solar photovoltaic (PV) and battery storage systems operate safely, efficiently, and reliably.
The Solar Service Manager will oversee the full service lifecycle, from troubleshooting and warranty claims to repairs, preventive maintenance, system monitoring, and customer follow-up. This role requires a strong technical understanding of solar energy systems, excellent leadership and organizational skills, and the ability to manage multiple service projects across residential and commercial accounts.
The ideal candidate is a proactive problem-solver who can balance field operations with administrative responsibilities while delivering a high level of customer satisfaction.
Key Responsibilities1. Service Department Management
Oversee all residential and commercial solar service operations, including troubleshooting, repairs, maintenance, and system performance issues.
Develop and implement efficient processes for scheduling, dispatching, tracking, and completing service requests.
Prioritize service calls based on urgency, safety, system downtime, customer needs, and contractual obligations.
Monitor open service tickets and ensure issues are resolved promptly and thoroughly.
Establish service procedures, quality standards, and performance expectations for the service department.
Identify opportunities to improve operational efficiency, reduce repeat service visits, and control service costs.
2. Technical Troubleshooting & System Diagnostics
Diagnose and oversee repairs for solar PV systems, inverters, battery storage systems, monitoring equipment, and related electrical components.
Troubleshoot system underperformance, communication failures, inverter faults, battery issues, and production discrepancies.
Coordinate with field technicians, electricians, engineering teams, manufacturers, and third‑party service providers to resolve complex technical issues.
Review system monitoring data, alarms, error codes, and production reports to identify potential problems.
Ensure repairs and corrective actions are completed in accordance with applicable electrical codes, manufacturer requirements, and company standards.
Support technicians in the field when advanced troubleshooting or technical guidance is needed.
3. Team Leadership & Field Operations
Lead, supervise, and support service technicians and other assigned service personnel.
Assign service calls and projects based on technician experience, qualifications, location, and workload.
Provide technical guidance, coaching, training, and performance feedback.
Ensure technicians follow company safety procedures, proper documentation practices, and established service protocols.
Coordinate staffing, equipment, tools, materials, and parts needed to complete service work.
Promote accountability, professionalism, teamwork, and continuous improvement within the service department.
4. Customer Relations & Communication
Serve as the primary escalation point for complex service issues and customer concerns.
Maintain clear and timely communication with customers regarding service schedules, findings, repairs, and resolution timelines.
Set realistic expectations and proactively communicate delays or changes.
Work to resolve complaints professionally and maintain strong long‑term customer relationships.
Coordinate with internal departments, including sales, project management, installation, and operations, to ensure a smooth transition from installation to ongoing service.
5. Warranty, Vendor & Manufacturer Coordination
Manage manufacturer warranty claims, equipment replacements, and technical support requests.
Coordinate with solar equipment manufacturers, distributors, installers, and service partners.
Track warranty status, replacement parts, labor requirements, and claim documentation.
Maintain records of recurring equipment issues and escalate unresolved product or installation concerns.
Ensure service work is properly documented to support warranty reimbursement and customer commitments.
6. Budgeting, Reporting & Performance
Monitor service department expenses, labor utilization, material costs, and outside contractor costs.
Track service response times, resolution rates, repeat visits, open tickets, and customer satisfaction.
Prepare service reports and provide regular updates to executive management.
Assist with service pricing, repair estimates, maintenance proposals, and service agreement development.
Identify opportunities to increase service revenue, improve technician productivity, and strengthen department profitability.
Maintain accurate service records, work orders, customer communications, and equipment histories.
Qualifications
Minimum of 3–5 years of experience in solar PV installation, troubleshooting, maintenance, or service operations.
Prior experience supervising technicians or managing a service team is strongly preferred.
Working knowledge of both residential and commercial solar PV systems.
Experience with solar inverters, battery energy storage systems, monitoring platforms, and electrical troubleshooting.
Familiarity with solar equipment manufacturers, warranty processes, and service documentation.
Understanding of applicable electrical codes, OSHA safety requirements, and safe field work practices.
Strong project management, scheduling, organizational, and problem‑solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency with computers, service management systems, spreadsheets, and monitoring software.
Valid driver's license and ability to travel to residential and commercial project sites as needed.
Preferred Qualifications:
NABCEP certification or other relevant solar industry credentials.
Relevant electrical license or demonstrated experience working with licensed electrical professionals.
Experience with commercial‑scale solar systems, battery storage, and advanced inverter diagnostics.
Experience managing service contracts, preventive maintenance programs, and warranty claims.
Familiarity with solar monitoring platforms such as SolarEdge, Enphase, Tesla,
or other comparable systems.
Experience developing operational procedures, service metrics, and department budgets.
Physical & Travel Requirements
Ability to travel to residential and commercial project sites as needed.
Ability to conduct site inspections and work in environments that may include rooftops, electrical equipment areas, and outdoor installations.
Ability to climb ladders and access elevated work areas when required and when properly trained and authorized.
Ability to lift and carry tools or equipment as reasonably required, with appropriate assistance and safety procedures.
Occasional extended hours may be necessary to address urgent service issues or customer needs.
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