Senior Director Account Management Saas

Lead account expansion and Net Revenue Retention for Rightsline’s Strategic and Enterprise customers in Toronto, Ontario. Shape commercial growth across the existing customer base.Reporting to the Chief Revenue Officer, the Senior Director, Account Management leads revenue expansion at Rightsline. The role covers upsells, cross-sells, migrations, and multi-product growth. It also builds executive relationships and mentors a high-performing Account Management organization.Key Responsibilities:
Own commercial outcomes across Strategic and Enterprise customer accountsDeliver Net Revenue Retention through structured expansion playsDevelop account planning, negotiation, and renewal playbooksStrengthen executive relationships and manage commercial risk escalationsPartner with Customer Success, Product, Marketing, and Revenue OperationsRequirements:
10+ years in Account Management or commercial leadershipExperience in B2B SaaS and structured account expansionEnterprise deals, multi-product selling, and complex negotiations experienceAbility to scale teams across segments to $100M+ ARRAvailability for regular travel of 20–30%Bring SaaS account leadership, executive engagement, and expansion expertise to grow Rightsline’s customer value and Net Revenue Retention.
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