Senior Manager, Scheduling Operations

Markham, ON Full-time CA$96,655 - CA$120,818 / yearSienna Senior Living is hiring a Senior Manager, Scheduling Operations for its Shared Support office in Markham, Ontario. This is an on-site, full-time position supporting the Long Term Care and Retirement divisions.About the role
Reporting to the Vice President, Resident Experience & Business Systems Support, this role provides strategic leadership and operational oversight for the centralized scheduling team. The Senior Manager works with Operations, Shared Services, Labour Relations, Finance, and site leaders to improve workforce scheduling, employee experience, and resident and client care.Responsibilities
Lead scheduling operations and establish standardized practices, processes, and service levels across sites and business units.Monitor staffing coverage, vacancies, workforce utilization, and scheduling performance;
use trends and data to identify improvements.Oversee workforce deployment to support appropriate staffing while managing labour costs.Improve scheduling workflows, systems, resource allocation, and service delivery.Partner with operational leaders and organizational stakeholders to address staffing challenges and align workforce plans with operational needs.Ensure scheduling practices comply with legislation, organizational policies, collective agreements, employment standards, and applicable regulations.Support change management for workforce planning, scheduling processes, and technology implementations.Lead, coach, and develop Scheduling Team Leads and their direct reports.Qualifications
Postsecondary degree in Business Administration, Healthcare Administration, or a related field.At least 7 years of progressive leadership experience in workforce management, scheduling operations, staffing, healthcare operations, or a related field.At least 3 years of experience leading managers, supervisors, or team leads.Experience in unionized environments is preferred.Experience with workforce management and scheduling systems.Advanced workforce planning and scheduling expertise, strong analytical skills, and knowledge of labour relations, employment legislation, and collective agreement administration.Leadership, stakeholder relationship, communication, change management, and project management capabilities;
experience with Microsoft Office applications.Compensation and benefits
Salary range: $96,655-$120,818. Benefits include health and dental coverage, an RRSP with company match, share programs, vacation, and learning and development opportunities.Employment offers are conditional on criminal background and reference checks. Sienna Senior Living may use artificial intelligence to screen or assess applicants. Accommodation is available throughout recruitment, selection, and assessment.
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