Lead Cloud Architect at Bell Canada

Drive innovation in customer support as a Lead Cloud Architect at Bell Canada, focusing on CCaaS solutions with Amazon Connect. Enhance customer engagement through strategic cloud architecture. In this pivotal role, you will centralize the strategy for migrating enterprises to cloud-based contact center solutions. Your strong background in AI, machine learning, and AWS will empower teams to build efficient customer engagement systems. Communicate effectively with stakeholders to ensure delivery of optimal solutions for Bell Canada. Key Responsibilities:

• Architect scalable Amazon Connect solutions for various enterprises
• Oversee collaborative projects with external vendors
• Create integrations with AWS and third-party systems
• Drive implementation of AI capabilities and analytics
• Direct migration from outdated contact center platforms

Requirements:

• 7+ years of IT architecture experience, 3+ in CCaaS
• Strong scripting experience in Node.js and Python
• Knowledge of telecom protocols and API integrations
• AWS Certified Solutions Architect preferred
• Bilingual proficiency is a plus

Utilize your cloud and AI expertise to enhance customer interactions at Bell Canada. #J-18808-Ljbffr