Account Manager (Spanish Speaker)

Global SaaS Scale-up| Series BPersonalised 1:1 CoachingToronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)OTE CA $120k-130k gross/year
About CloudTalkCloudTalk is an
AI-powered business phone system and AI Voice Agent platform
built for sales and support teams. It brings
business calling ,
AI-powered call intelligence, and
autonomous AI voice agents
together
in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.
Serving customers in 160+ countries, CloudTalk is
backed by $36M in funding
from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in
making AI a natural part of every business conversation
and helping companies get more value from every call.
With a team of 200 people, CloudTalk values
growth ,
innovation ,
teamwork ,
customer focus, and
human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.
Why Join CloudTalk Now?We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.
Be part of one of Europe's fastest-growing SaaS companiesWork with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scaleHave a front-row seat in our journey to $100M ARR
The RoleOur
Account Managers
are the business owners of their portfolio. This is a quota-carrying role where you will
own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.
This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.
What You Will DoBe the Strategic Business Partner
Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision makers and executive stakeholders.
Own Retention & ExpansionLead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.
Identify and close organic growth opportunities within your portfolio — whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.
Own Portfolio HealthBuild and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations.
Act as the Internal AdvocateBe the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts.
What Makes You a Great Fit
Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
Proven
ownership of a book of business independently
— you've managed renewals, run save plays, and grown accounts without heavy oversight
Experience owning customer health metrics : you've built or worked within health score frameworks and used leading indicators to drive proactive action
Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
Highly commercial mindset
— you think like a revenue owner, not just a relationship manager
Data-driven : comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
Technical aptitude
— you enjoy learning SaaS products deeply and can
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