Senior Technical Business Analyst

We are seeking a Senior Technical Business Analyst with strong mortgage and lending domain experience to support the delivery of complex, enterprise-scale technology initiatives. This role operates at the intersection of business, technology, and operations, translating mortgage business needs into clear, high-quality functional and non-functional requirements that enable scalable, compliant, and efficient lending experiences.
The ideal candidate brings deep experience supporting end-to-end mortgage journeys, thrives in ambiguity, and has a proven track record contributing to large, multi-workstream technology programs within regulated financial services environments.
Key Responsibilities
Analyse and document end-to-end mortgage and lending processes (application intake, underwriting, decisioning, fulfillment, funding, servicing).
Translate lending policies, credit rules, operational procedures, and regulatory requirements into actionable requirements.
Support design and improvement of customer, advisor, and operations-facing mortgage experiences.
Identify friction points and inefficiencies, recommending technology-enabled improvements.
Business & Stakeholder Engagement
Collaborate with stakeholders across business, operations, risk, compliance, and technology.
Facilitate requirements workshops, design sessions, and solution reviews.
Act as liaison between business partners, technology teams, and external vendors.
Requirements & Solution Development
Elicit, define, and manage functional and non-functional requirements across integrated workflows.
Decompose business needs into epics, features, user stories, and acceptance criteria for agile delivery.
Partner with architects and engineers to ensure technical feasibility and alignment with enterprise standards.
Maintain traceability from business objectives through delivered functionality.
Delivery & Execution Support
Support backlog refinement, prioritization, and sprint planning.
Partner with QA teams to ensure requirements are testable and validated.
Assist with defect triage and resolution.
Ensure requirements support training, operational processes, and change management.
Governance & Quality
Ensure documentation meets internal quality standards, audit expectations, and regulatory obligations.
Identify risks, issues, and dependencies with mitigation strategies.
Provide concise updates to delivery and leadership forums.
Required QualificationsEducation & Experience
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
8–10 years of experience as a Business Analyst or Business Systems Analyst on complex technology initiatives
Demonstrated experience supporting mortgage, lending, credit, or related financial services platforms
Mortgage & Domain Expertise
Strong understanding of mortgage origination and lending lifecycles (underwriting, funding, fulfillment, servicing)
Experience in regulated environments involving risk, compliance, and audit stakeholders
Ability to operationalize lending policies and regulatory requirements into system capabilities
Technical & Analytical Skills
Solid understanding of systems analysis, application integration, APIs, and non-functional requirements (performance, scalability, resilience, security)
Working knowledge of programming concepts to engage effectively with engineering teams
Proven ability to analyse complex processes and deliver scalable solutions
Delivery & Ways of Working
Experience in agile or hybrid delivery models supporting multi-workstream programs
Strong ability to manage multiple priorities and meet aggressive timelines
Sound judgment in selecting approaches, tools, and techniques
Excellent interpersonal, verbal, and written communication skills
Strong stakeholder management, influencing, and negotiation skills
Comfortable navigating ambiguity and evolving requirements
Candidate Requirements
Must-Have Skills: Facilitation, mortgage exposure, ability to work with QA and Dev, technical background, data reporting
Nice-to-Have Skills: Debugging/coding understanding, SQL and Power BI, strong documentation ability
Years of Experience: One hire with 8–10 years, second hire with 5–7 years
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