Learning and Development Manager

Reporting to the Associate Director, Human Resources, the Manager, Learning & Development is the key liaison for all internal and external training matters in North America. The position needs to conduct training needs analysis and post-course surveys; hold discussions with the identified executives or directors to confirm training topics and schedules; identify external trainers to share their expertise with us; facilitate training sessions (both in-class and online) by partnering closely with all internal and external stakeholders in ensuring all logistics, equipment, presentation materials are all pre-arranged properly.

You Will

• Oversee the design, delivery, and continuous improvement of culture training initiatives to embed company values, foster an inclusive environment, and drive team engagement across all regions.
• Manage and ensure the effective implementation of compliance training programs, guaranteeing that all employees understand and adhere to relevant laws, regulations, and internal policies.
• Conduct training needs analysis periodically to ascertain departmental training needs; source, organize and conduct training sessions to fulfill departmental training requests.
• Lead the Learning and Development team in delivering training programs for colleagues in the West Region, East Region, US Support Centre, and Store Operations, including management staff.
• Act as the key liaison for all internal and external training matters related for employees from the Support Centre, Eastern Support Centre and US Support Center. Partner closely with all internal and external stakeholders in ensuring all logistics, equipment, announcements, presentation materials are pre-arranged properly.
• Participate in meetings with the identified executives or directors to confirm training topics and schedules.
• Source external trainers to share their expertise with us and conduct research and review of courses that are beneficial to a specific department.
• Organize and conduct internal instructor-led classes and e-Learning training courses; develop and design courses (both in-class and online courses) and confirm with users on course deliverables to be delivered.
• Design, launch and administer Post-course Survey to ascertain course participants’ response to the course; share survey results with relevant parties.
• Partner closely with other departments in updating and maintaining training records in HRIS and LMS systems; clarify with the relevant departments for any ambiguities related to the training data
• Administer the end-to-end external training process by providing guidance to employees on the external training application process ensuring that proper authorization is obtained on each application form
• Keep abreast of new or useful training courses (classroom, on-line and webinars) that will be beneficial to the company, make recommendations to the Director, Human Resources and other relevant departments
• Maintain strict confidentiality and keep proper employee records all the time
• Support the day-to-day efficient operation of the HR Department by performing any assigned duties and projects

You Should Have / Be

• Possess at least 5-8 years’ experience in the training and development field, preferably in retail or service sector
• Have a good understanding of adult learning principles and techniques and a demonstrated knowledge of how to apply these principles in the development and delivery of employee training
• Possess a bachelor’s degree or diploma in Human Resources Management or related disciplines
• A self-learner with high motivation to engage in continuous learning and self-development opportunities
• Resourceful and savvy, able to source course providers and pick up new technology quickly
• Good presentation skills; prior experience in conducting training is required
• Able to handle confidential information professionally and in an ethical manner
• Demonstrate a keen sense of urgency and commitment to follow up and meet multiple deadlines without compromising on work quality
• High level of integrity and ethics; able to work independently and collaboratively as part of a team
• Strong communication and organizational skills; able to prioritize and handle multiple tasks simultaneously
• Strong writing, verbal, and presentation skills; Fluency in English is required. The ability to understand, speak, and read Chinese (Cantonese and/or Mandarin), as well as type in Chinese, is an asset.
• Possess advance technical skills for Microsoft Office (Outlook, Word, Excel, PowerPoint) and eLearning software (iSpring Suite preferred)

Employee Benefits

• Performance bonuses
• Extended health/dental/vision care
• Long Term Disability insurance
• Life/AD&DD insurance
• Paid vacation, sick, marriage, bereavement leaves