Senior Applied Research Scientist
ServiceNow
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
About the Team
The Agentic Engineering org at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work. We advance how enterprise AI reasons, remembers, and executes.
The Agent Orchestration team — the team you'll join — owns the execution core: the agent harness, orchestration runtime, multi-agent coordination, memory management, and the evaluation frameworks that ensure agents behave correctly in production. Every autonomous action Otto promises depends on what this team ships.
By joining our team, you’ll be at the forefront of our AI transformation journey, backed by the global scale of ServiceNow and the agility of a high-growth environment. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
What You'll Do
As a Senior Applied Research Scientist, you will own significant parts of the agent harness — the infrastructure layer that enables AI agents to reason over real enterprise data, take action across workflows, and run safely at Fortune 500 scale.
- Harness engineering : Design and build the agent execution harness — the orchestration layer that routes inputs, manages context, invokes tools, handles retries, and surfaces execution state across multi-step agentic workflows
- Reliability at scale : Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or non-deterministically
- Observability : Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before customers do
- Prompt infrastructure : Build prompt management systems — versioning, templating, and systematic evaluation — that keep agent behavior stable across model updates and configuration changes
- Eval engineering : Design and own evaluation frameworks (unit evals, integration evals, production monitors) that measure agent quality, catch regressions, and drive data-informed decisions
- LLM integration : Integrate with and abstract over frontier LLMs, managing model routing, fallback strategies, cost, and latency tradeoffs in production
- Technical leadership : Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.
- System boundary design : Define where agent logic lives — what's a tool call, a sub-agent, a hardcoded path, or a human escalation — and establish those design standards across the team
Qualifications
To be successful in this role you have:
- 4+ years building production software systems with a strong track record on reliability, performance, and scalability
- Hands-on experience shipping generative AI products — not just integrating LLM APIs or building prototypes, but owning AI-powered features that production users depend on
- Solid depth in how large language models work: failure modes, context constraints, and how prompt design shapes model behavior at scale
- Practical prompt engineering experience: systematically designing, versioning, and evaluating prompts across model updates or A/B evaluation cycles
- A real track record in eval engineering — not just familiarity, but a portfolio of evaluation suites designed, shipped, and used to drive quality decisions in production AI systems
- Cost and efficiency awareness at the system level: experience reasoning about model routing, inference cost, and latency tradeoffs in production
- Strong software engineering fundamentals: distributed systems, API design, and testing discipline
- Comfort operating in fast-moving, ambiguous, startup-like AI product environments
Nice to Have
- Experience with multi-agent coordination patterns (A2A, MCP)
- Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
- Prior experience shipping AI systems in enterprise software
- Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring)
- Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on jobs.smartrecruiters.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
$100k - $145k per year
...excited about working at the forefront of applied research in an industry setting? TR Labs is the... ...Development arm of Thomas Reuters. We are seeking scientists with a passion for solving problems... .... About the Role As a Senior Applied Scientist, you will lead end-to-...SeniorFull timeWork at officeLocal areaFlexible hours2 days per week3 days per week- ...with rigor and reliability. We are looking for a highly experienced Applied Data Scientist to play a leading role in shaping the methodologies underlying our evaluation ecosystem. This is a senior technical role that sits at the intersection of Evaluation, Systems & Safety...SeniorFull time
$100k - $145k per year
...About The Role This is an applied science position focused on designing, building, and deploying production-grade document understanding... .... You work independently, lead through influence in an applied research setting, and measure success by what ships and performs in production...SeniorFull timeLocal areaFlexible hours- ...visit: Join us to build the next frontier of applying generative AI in the physical world! As a research scientist, you will invent new AI technologies that enable... ...fidelity, closed-loop simulator, Waabi World. Both senior and junior scientists are welcome to apply....SeniorFull timeInternship
- ...report on the performance of our software, platform, and fleet with rigor and reliability. We are looking for a hands-on Applied Data Scientist to help drive a unified view of our multi-faceted evaluation methodology. This is a highly collaborative, cross-functional role...Suggested
- ...We are seeking an exceptional and creative Senior/Staff Machine Learning Scientist to lead and innovate within our core AI research team, specifically focusing on the creative... ...genome and cellular biology. Rather than just applying out-of-the-box ML to biological datasets, you...SeniorFull time
$149.3k - $249.3k per year
...Are you a passionate scientist in the computer vision area who is aspired to apply your skills to bring value to millions of customers? Here at Ring, we have a unique... ...driven models for computer vision applications. Research and implement the state-of-the-art computer vision...Full time- ...realistic, scalable, controllable, and efficient simulation. As a Research Scientist in World Models, you will develop algorithms and productionize... ..., and training. You will… - Conduct fundamental and applied research in generative and predictive world-modeling • Video...
- ...of the 3D/4D physical world from real-world sensor data. As a Research Scientist in Neural Reconstruction, you will develop the next generation... ...rendering at scale. You will… - Conduct fundamental and applied research in neural reconstruction, including: • 3DGS / NeRF...Full time
$55 - $80 per hour
...About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position...Remote jobContract workSummer work- ...our organization. Manager AI and Applied Research Are you excited about working at the... ...Reuters Labs in Toronto is seeking scientists with a passion for solving problems using... ...environments . ~ Ability to influence senior stakeholders and align AI initiatives with...SeniorFull timeWork at officeFlexible hours2 days per week3 days per week
- ...who want to impact the world in a positive way. To learn more visit: You will... - Be part of a team of multidisciplinary Research Scientists and Engineers using an AI-first approach to enable safe self-driving at scale. - Lead or Contribute to an AI research project...Internship
$100k - $115k per year
...We are seeking a business-focused Data Scientist to use data science, advanced analytics,... ...test results, and performance analyses to senior management. Mentorship & Leadership... .... Requirements ~5+ years of applied industry experience in data science, statistical...SeniorPermanent employmentFull timeWork at officeLocal area2 days per week$140k - $175k per year
...enterprise-scale ML operations. S'more about the team As a Senior Data Scientist in AdTech, you will design, build, and deploy production-... ...such as HuggingFace, TensorFlow or similar. Expertise in applied machine learning relevant to AdTech, including predictive modeling...SeniorWork at officeRemote workWork from homeFlexible hours2 days per week3 days per week$120k - $160k per year
...come in. The Role We're hiring a Senior Data Scientist to own machine-learning models end to... ...matters: if you're looking for a pure research or notebook-only role, this isn't it.... ...field (Computer Science, Statistics, Applied Mathematics, or related), a Master's or...SeniorFull timeContract workApprenticeshipRemote workFlexible hours$180k - $210k per year
...future of automotive retail in Canada and beyond. As Senior Data Scientist , you will be key contributor within our global Data Science... ...operating ML systems at scale ~ Practical experience applying GenAI / LLMs in applied or production contexts, with a clear...SeniorLong term contractPermanent employment- ...looking for experienced Data Scientists GenAI to join our fast-growing... ...recognized by various market research firms, including Forrester and... ...with team members to select and apply relevant analytic techniques and... ...for making presentations to senior management, communicating results...SeniorFull timeLocal area
- About Feathery Feathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings. With rapid revenue growth and...SeniorFull timeWork at office
- Req ID: 134618 Remote Position: Hybrid Region: Americas Country: Canada State/Province: Ontario City: Toronto Summary As the Specialist, SCM Data, you will be joining a team that embraces data and technology to develop advanced and innovative solutions...SeniorInternshipWork at officeLocal areaRemote work
- ...multidisciplinary team in Toronto and Cambridge, MA is revolutionizing how new medicines are created. Ideal Candidate You are a research engineer who bridges the gap between fast-paced, experimental academic ML research and robust production systems. You possess a solid...SeniorFull time
$37.85 - $56.77 per hour
...of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases... ...research meetings Networking and collaborating with other scientists Qualifications PhD or PhD candidate Previous research...Hourly payRemplacementFull timeTemporary workTraineeshipInternshipFlexible hoursShift work- ...Senior CRA ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence... ...the requirements? We would encourage you to apply regardless – there’s every chance you’re...SeniorRemote jobApprenticeshipInternshipLocal areaWork visaFlexible hours
$86.34k per year
...and is a global leader in ground-breaking research and education, spanning clinical medicine... ...research institute where scientists make fundamental discoveries in biology to... ...researchers. Our faculty, staff, and trainees apply cutting-edge tools in genome research, regenerative...Full timeTraineeship$118k - $162k per year
...opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close...SeniorLocal areaWorldwide- ...grow responsibly. We're looking for data scientists with a passion for analyzing data, building... ...requirements, you are encouraged to apply. The preferred qualifications are a bonus... ...Engineering, Mathematics, Economics, Quantitative Finance, Sciences, Operations Research)...
- ...Our Data Scientists are a highly motivated and curious group. They're spearheading Achievers... ...and the craft. In this role, you'll research and develop innovative AI and Machine Learning... ...Scientist with a strong background in applied Machine Learning, who has experience...Permanent employmentFull time
$72k - $138k per year
...and on the job coaching -- We are looking for a passionate AI Research Engineer to join our team. You will work at the intersection of... ...fine-tune large language models using Hugging Face Transformers. Apply reinforcement learning fine-tuning techniques using Hugging Face...Permanent employmentFlexible hours$140k - $175k per year
...innovative solutions for customers? Then come and apply your skills and passion for technology at... ...Reuters Labs. We are seeking a Lead Research Engineer who will bring expertise in AI... ...in collaborating with research scientists to evaluate, prototype and productionize...Work at officeLocal areaRemote workFlexible hours2 days per week3 days per week$86.34k per year
...Description: About us: The Vice-President, Research & Innovation (VPRI) portfolio supports the University of Toronto as a top... ...and learners can do what they do best — advance understanding and apply new knowledge. Our work supports, fosters and promotes the research...Full timeWork at office$180k - $220k per year
...and machine learning. As a Principal Data Scientist, you’ll spearhead high-impact AI... ...standards across the organization. Act as a senior technical advisor, leading resolution of... ...experience in data science, machine learning, or applied AI, with a strong portfolio of high-...SeniorLong term contractWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Applied Research Scientist. Be the first to apply!
- consultant scientifique Toronto, ON
- communication scientifique Toronto, ON
- research scientist - biology Toronto, ON
- r&d research scientist Toronto, ON
- research scientist Toronto, ON
- scientifique biologie Toronto, ON
- senior software developer Toronto, ON
- working with seniors Toronto, ON
- senior human resources Toronto, ON
- senior director of operations Toronto, ON