Technical Solutions Representative (Remote in Manitoba)

Job Responsibility:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role:

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.

*This role is remote, but candidate must live in Manitoba*

What You´ll Do :

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who You Are:

• High school diploma or G.E.D.
• 1-2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.
• Will require availability to work either Day, Evening or Night shift, including weekends

In Addition To Above Requirements, Our Ideal Candidate Will Also:

• Interpersonal skills to interact with customers and team members
• Strong communications skills
• Organization skills to balance and prioritize work
• Good analytical and problem solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work individually as well as in a team environment, work environment and office environment.

Work Environment

Remote in Manitoba.

7 x 24 8-hour shift

Job Type: Full-time

Pay: Up to $45,900.00 per year

Experience:

• IT support: 1 year (required)

Work Location: In person