Senior Specialist, Virtual Care

Senior Specialist, Virtual Care - (238112)
Work Area (FBA Only)Multi-SiteNoTravel RequirementTravel between multiple sites may be requiredShift Start Time/End Time8:00 AM - 4:00 PM with option for EDO rotationDays OffVacancy TypeRegular FTSalary Range (Hourly Rate)$55.46 - $79.72Paid FTE1.0Worked BI-WEEKLY HOURS75Planned Start DateDec. 21 2026Approximate End Date (For Temporary Assignments ONLY)Pending Return of IncumbentNoCRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)NoJob DescriptionIn accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone;
as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.The Senior Specialist, in collaboration with either the Regional Manager or the Project Director, is responsible to lead the development and enhancement of strategic and operational plans that continuously improve and integrate the Virtual Care Services vision and mandate into the practice and culture of the organization, while preserving alignment with Quality Systems and organizational strategic direction for excellence in care and service.The Senior Specialist liaises, educates and collaborates with departmental, organizational and provincial leaders, care and service providers and members of the public to advance and execute the Virtual Care Services strategic plan and activities in alignment with organizational priorities. This includes developing departmental and corporate policies, procedures and guidance tools that build virtual care-conscious practice capacity across the spectrum of care and service delivery.The Senior Specialist assesses virtual care trends that could affect the organization, conducts impact analyses and develops strategies, business cases and plans to ensure the organization remains current and responsive to larger systems influences.The Senior Specialist assists the Regional Manager or Project Director to innovatively and continuously improve and evolve the core operations and mandate of the department and represents the Regional Manager or Project Director and Island Health in provincial and local committees.QUALIFICATIONS:
Education, Training And Experience
A level of education, training and experience equivalent to a Master's degree in a related health discipline such as Nursing, Health Information Science, or patient care/clinical related specialty and a minimum of seven (7) years' experience in a health care environment, including extensive experience leading the integration of computer technologies in clinical practice, regional policy and practice development and in establishing integrated clinical/systems environment through clinical change management methodologies.Skills And Abilities
Effective interpersonal, verbal, and written communications skills.Ability to handle sensitive corporate and personnel informationExperience in planning, directing and controlling projectsDemonstrated knowledge of new trends in Virtual CareSenior analytical skills and understanding of analytical techniques and concepts;
ability to gather and analyse complex operations and information flows and processes to facilitate decision-makingDemonstrated ability to establish and maintain effective working relationships with a variety of stakeholders including technical, operational and vendor staff while exercising professionalism, tact, confidentiality and discretion.Demonstrated ability to work independently or as part of a teamChange oriented and possesses an attitude of continuous improvement.Self-motivated, able to work with minimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner.Strong organizational and time management skillsHigh degree of proficiency with standard MS Office suite and advanced features of office computer applications such as Microsoft Word, PowerPoint, Excel, and VisioAbility to coach, facilitate and lead othersPhysical ability to perform the duties of the jobThis role will provide clinical expertise and leadership to support the design, implementation and ongoing improvement of virtual care technology services, ensuring solutions reflect clinical practice, workflows, patient needs and safe, effective care delivery.Clinical experience or background is highly preferred, as this role requires a strong understanding of healthcare environments and patient care workflows. Experience with evaluation is considered an asset.The salary range for this position is $108,147 (min) to $135,184 (midpoint) to $155,461 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity.#J-18808-Ljbffr