Team Leader, Claims Services

Are you a results-driven leader with the ability to navigate challenges, develop high-performing teams and deliver strong business outcomes? Agricorp is seeking an experienced leader to join our Claims team in the Program Delivery division to help deliver financial and risk management programs for Ontario's agriculture sector. The Team Leader, Claims Services will support a group of adjudicators, customer-oriented professionals responsible for determining program payments across a suite of different programs.

The Role

As the Team Leader, Claims Services you will act as a hands-on functional and motivational leader to ensure that team members are empowered to provide claims support to the programs administered by Agricorp. This position reports to the Manager, Claims Services and works in partnership with the leadership team.

In this role, you will:

• Create a positive work environment by providing daily guidance and direction to Claims team members and supporting other team leaders
• Conduct formal performance evaluations, provide feedback and coaching to improve performance; address performance issues in a timely fashion
• Recruit and develop talent in accordance with corporate policies
• Provide solutions and advice as a subject matter expert in the area of Claims Services
• Demonstrate ownership of escalated, sensitive, and/or high-risk situations and take an active part in resolving them
• Continuously look for opportunities to enhance/improve the work being done, including seeking feedback from internal and external customers, interpreting information and make recommendations for change
• Conduct financial reviews and analysis with Claims Specialists on complex and payment files
• Use advanced analytical and problem solving skills to deliver optimal results
• Develop contingency plans to manage volume fluctuations and unanticipated interruptions
• Follow up on trends, create new processes and maintain and develop standard operating procedures
• Take active ownership of assigned initiatives by performing tasks necessary for successful delivery, meeting timelines and supporting reporting as required
• Participate in business planning, resource planning and goal setting with Manager, Claims Services and other Team Leaders
• Stay current on Ontario agriculture and industry trends
• Act on behalf of the Manager, Claims Services when required

Job status: Permanent position (Posting for an existing vacancy)

Salary Range: $83,016 - $97,665

Work status: Full-time in office

Location: Guelph, Ontario

What you bring

• Post-secondary degree, undergraduate level, in Economics, Finance, Commerce, Business, Agriculture or other related experience
• Minimum 5 years’ experience in claims adjudication or insurance claims in the financial services or agricultural industry
• 2-3 years team leadership and/or coaching experience
• Experience with resource management, work scheduling and goal setting
• Experience in implementing business changes and operational improvements
• Experience in communicating with diverse stakeholders
• Conflict resolution or dispute mediation experience an asset
• Additional training in accounting, risk analysis/risk management, financial analysis or leadership/supervisory training an asset

Key Competencies

• Leading teams – Lead and support individual and team performance to achieve results by creating strong morale and a feeling of belonging
• Client focus – Meet the expectations of internal and external customers through establishing effective relationships, gaining trust and respect
• Critical judgment, decision making and problem solving – Make the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgement
• Analytical thinking – Use facts and available information to make logical assumptions
• Quality Focus - Attend to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard
• Efficiency - Effectively plan and organize time and resources to prioritize work to effectively meet objectives

Why join Agricorp

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.

We believe our employees are our greatest strength, which is why we offer:

• Comprehensive health and dental benefits to keep you and your family well
• Pension plan to support your long-term financial security
• Paid vacation days and sick leave to support your overall well-being
• Work-life balance with supportive leaders who respect your time outside of work
• Opportunities for learning and growth , including mentoring, coaching, and support for professional development

Apply online

Please advise if you require accommodation during the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.