Service Supervisor

This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will determine methods and courses of action through efficient and effective planning, scheduling and performance management to ensure that exemplary customer service is delivered.

Responsibilities

• Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance
• Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
• Serve as front line customer contact for Field Service requests, follow-up and service issues
• Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)
• Prepare service/repair quotes for customers as needed
• Build customer relationships and resolve customer issues directly or escalate to Service Manager as required (visit customer sites as required)
• Open work orders (including monthly No Charges) as required
• Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions
• Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
• Champion and maintain all safety rules and procedures
• Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
• Other duties as assigned

Competencies

• Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred
• 3+ years Supervisory or Management experience is required, OEM experience strongly preferred
• Exceptional interpersonal, coaching & leadership skills are required
• High level of professionalism and ability to interact calmly while under pressure
• Agile and adaptable to the changing demands of the industry
• Customer and employee centric
• Computer Proficient - Word, Excel (MS Office Suite)
• Valid driver's license is required

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.

One Passion. Many Opportunities.