Rq11863 - Software Developer - Crm - Intermediate

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11863
We are seeking an experienced
Intermediate Software Developer – CRM
with strong expertise in CRM platform development, configuration, customization, and enterprise application integration. The ideal candidate will have hands‑on experience with Microsoft Dynamics 365 Customer Engagement (CRM), C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, REST APIs, Microsoft Azure, and relational database technologies. The successful candidate will be responsible for translating technical specifications into functional CRM applications, developing and maintaining custom CRM components, implementing integrations, troubleshooting technical issues, and supporting applications throughout the software development lifecycle.
Role Snapshot
Job Title: RQ11863 – Software Developer – CRM – Intermediate
Client: Ministry of Public and Business Service Delivery and Procurement
Work Location: 222 Jarvis Street, Toronto, Ontario, Canada
Work Arrangement: Onsite – 5 Days per Week
Estimated Start Date: November 16, 2026
Estimated End Date: May 14, 2027
Business Days: 128.00
Extension: Probable after the initial mandate
Hours: 7.25 hours per day
Security Level: No Clearance Required
Must Have
Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
DescriptionResponsibilities
Translate technical systems specifications into working, tested CRM applications.
Develop detailed programming specifications, write and/or generate code, compile data-driven programs, maintain applications, and conduct unit tests.
Resolve and troubleshoot technical problems that arise during the use and operation of software packages, including technical issues related to application functionality and operation.
General Skills
Experience in programming and analysis, including specialized CRM software package support at the specified experience level.
Ability to collaborate with IT professionals throughout the Software Development Life Cycle (SDLC).
Experience in structured methodologies for the development, design, implementation, and maintenance of applications.
Experience in designing, coding, testing, debugging, and documenting applications.
Experience in the use of object-oriented and/or third‑generation language development tools.
Experience in one or more programming languages.
Experience in application design, latest design patterns, deployment, and troubleshooting.
Experience with relational and hierarchical database technologies.
Experience in the use of information retrieval packages using query languages.
Experience with one or more communications protocols.
Experience in structured methodologies for the design, development, implementation, and maintenance of applications.
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
Excellent analytical, problem‑solving, and decision‑making skills, along with strong verbal and written communication, interpersonal, and negotiation skills.
A team player with a proven track record of meeting deadlines.
CRM Software Development Skills
Knowledge and experience with specific CRM software and anticipated future releases, including high‑availability solution design and implementation.
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards, and tools.
Experience with middleware and gateways.
Expertise in specific tools for CRM software development.
Desirable Skills
Knowledge and experience with programming Internet‑ready applications.
Knowledge and experience in Rapid Application Development (RAD) methodologies.
Knowledge and understanding of Information Management principles, concepts, policies, and practices.
Experience with middleware and gateways.
Experience reviewing, analyzing, and modifying product installation scripts, including encoding, testing, and debugging.
Ability to provide post‑implementation support and resolve any post‑implementation technical issues.
Experience conducting design walkthrough sessions with the project team.
Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
Ability to provide user and system documentation as required.
Experience And Skill Set Requirements
Technical Skills – 40%
Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
Knowledge of relational database design and development, including SQL, stored procedures, triggers, views, and performance optimization.
Experience utilizing source control, branching strategies, and DevOps practices using tools such as Azure DevOps, Git, or similar platforms.
Understanding of CRM security models, role‑based access controls, authentication, authorization, and secure coding practices.
Experience with cloud technologies, particularly Microsoft Azure, including App Services, Functions, Logic Apps, Service Bus, and Entra ID.
Ability to perform technical analysis, troubleshooting, debugging, and root‑cause investigation of application and integration issues.
Knowledge of Application Lifecycle Management (ALM), solution deployment, testing frameworks, and release management processes.
Experience – 40%
Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
Experience working within Agile, Scrum, or hybrid project delivery methodologies and participating in sprint planning, estimation, and technical reviews.
Experience supporting production environments, resolving incidents, troubleshooting defects, and implementing corrective actions.
Experience performing data migration, data quality management, and system upgrades across CRM platforms and related business applications.
Experience creating and maintaining technical documentation, including design specifications, deployment procedures, support guides, and knowledge transfer materials.
Experience working within government, public sector, or highly regulated environments would be considered an asset.
Communication Skills – 20%
Strong verbal communication skills with the ability to explain technical concepts, system designs, and solution recommendations to both technical and non‑technical stakeholders.
Demonstrated ability to collaborate effectively with business analysts, project managers, architects, QA analysts, operations teams, and business clients.
Strong requirements elicitation and stakeholder engagement skills, including facilitating discussions, workshops, and technical reviews.
Ability to prepare clear and comprehensive technical documentation, solution designs, status reports, and implementation plans.
Strong analytical and problem‑solving skills, including the ability to identify risks, evaluate alternatives, and recommend practical solutions.
Ability to manage multiple assignments and priorities while communicating progress, issues, and dependencies effectively.
Demonstrated customer service orientation and professionalism when supporting end users, clients, and project stakeholders.
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