Night Auditor - The C Hotel

Create a Welcoming Stay at The C Hotel

The C Hotel by Carmen’s is a contemporary Hamilton hotel known for attentive service and a comfortable guest experience. As part of Carmen’s Group, a hospitality company with more than 40 years of experience, you’ll work alongside a supportive team that takes pride in making guests feel welcome.

We’re looking for a dependable Night Auditor to support guests and hotel operations during overnight hours.

Position Details:

Job type: Permanent, part-time
Vacancy: This posting is for an existing vacancy
Compensation: $18.50-$20.00 per hour, plus a $1.00 hourly night premium
AI disclosure: Artificial intelligence is not used to screen or select applicants for this position.

About the Role:

In this position, you’ll be a key point of contact for guests overnight while completing the daily front desk and reporting tasks that help the hotel start each morning smoothly.

Your responsibilities will include:

 

• Greeting guests and assisting with check-in and other front desk needs
• Responding to questions and requests in a timely, courteous manner
• Reviewing guest accounts, receipts, vouchers, and daily records for accuracy
• Preparing financial reports and records in keeping with company procedures
• Advancing the front desk system to the next business day
• Listening to guest concerns and helping resolve them professionally
• Recommending rooms and hotel services when appropriate
• Using good judgment and supporting a safe, well-run overnight shift

Position Requirements:

 

• 1-2 years of hotel experience; Guest Services Agent or Night Auditor experience is an asset
• Current Smart Serve certification
• Availability for overnight shifts from 11:00 p.m. to 7:00 a.m., on weekdays and weekends
• A friendly, professional approach to guest service
• Strong problem-solving and communication skills
• A college or university education in hospitality management is an asset
• Familiarity with hotel property management systems is an asset

Why Join Carmen’s Group?

Carmen’s Group is Great Place to Work Certified for 2022-2024 and 2026, and has been recognized for its executive teams and as a workplace in hospitality and retail, in Canada, for women, and for mental wellness.

Team members can also access:

 

• Flexible scheduling
• Pay on Demand
• Hotel discounts for personal travel
• Discounts at our restaurants
• An employee scholarship program
• Wellness programs and staff events
• Opportunities to develop and grow into leadership roles
• Recognition programs for achievements and milestones
• Employee referral bonuses
• A safe, inclusive, and supportive workplace

Carmen’s Group is a Hamilton-born hospitality company focused on creating extraordinary memories. Our venues include Carmen’s Event Centre, C Hotel, The Lakeview, Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and Good Earth Food & Wine.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.