information technology (IT) support technician
$45k - $50k per yearFull-time
Waterfront Computers
Overview
Languages
English
Education
- College/CEGEP
- Information technology
- Network and system administration/administrator
- Computer support specialist
- Computer technology/computer systems technology
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- General office
- Private company, corporation or industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Shell script
- iOS
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Mail server software
- Mac OS
- Quick Books
- MS Active Directory
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- PHP
- WordPress
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Own vehicle
- Vehicle supplied by employer
- Valid driver's licence
- Public transportation is not available
- Driver's abstract
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Gasoline paid
- Mileage paid
Other benefits
- Free parking available
- Learning/training paid by employer
Vacancy posted 10 hours ago
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