Loss Prevention Manager - National Accounts

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DescriptionUnder the direction of the Manager Loss Prevention Technology Analytics and E Commerce Fraud, the Manager Loss Prevention will partner with internal and external Purolator Enterprise customers to ensure they have the correct controls in place to safeguard their shipments from losses.
Responsibilities
Ensuring mitigating controls are in place to prevent customer losses
Generating analytics evaluations of loss indicators and action trending concerns
Initiating and supporting investigations into internal and external individuals
Support in the development of processes and procedures to mitigate losses throughout the network
Engage the correct stakeholders in addressing loss mitigations and trending patterns
Act as the primary LP contact for customer‑impacting incidents, providing clear communication, findings, and preventative recommendations
Identify control gaps and recommend corrective actions to improve compliance and risk mitigation
Produce regular loss prevention insights, dashboards, and executive level reports for internal leaders and key stakeholders
Conducts risk assessments for national customers, lanes, and facilities to identify vulnerabilities and recommend corrective controls.
Supports implementation and oversight of security controls including CCTV, access control, alarms, GPS tracking, and monitoring processes for high risk shipments.
Analyzes loss, fraud, and claims data related to national accounts to identify trends, emerging risks, and root causes.
Identify gaps in existing processes and recommend enhancements to improve accountability, tracking, and chain of custody.
Education
Wicklander-Zulawski Non-confrontational interview certification
Certified Protection Professional (CPP) or Professional Certified Investigator (PCI) are an asset
Experience
3-5 years Loss Prevention experience
Knowledge of Criminal Code of Canada
Experience with CCTV, access control and security systems
Experience in courier/cargo/transportation industryExcellent communication skills (written and verbal)
Excellent problem solving and decision making skills
Ability to coordinate a wide variety of duties and responsiblities and meet deadlines in a face paced environment
Must be able to work with a high degree of honesty and integrity
Proficient with Microsoft Suite
Skills
Loss Prevention Programs
Loss/Theft Investigations
Security Auditing
Risk Assessment
Risk Management
Language RequirementProficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILSLocation: 530 - Corporate
Working Conditions: Office Environment
Reports to: Manager Loss Prevention Technology Analytics and E Commerce Fraud
Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact View email address on ca.hrm.tc.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at
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