Pharmacy Benefits Operations Manager

Manage pharmacy benefits operations for Express Scripts Canada’s Clinical Services team in Mississauga, Ontario, with a hybrid contract arrangement. Lead people, clients, and service performance.The Senior Manager assignment oversees Prior Authorization and Drug Plan Management operations for a health benefits management company. Reporting to the Director, Clinical Services, this leader develops team capability, manages change, and protects service-level performance. The position also serves as a subject matter expert for complex internal and external requests.Key Responsibilities:
Coach teams through skill development, mentoring, and cross-trainingAssess operational impacts and monitor change implementation progressOwn end-to-end PA and DPM service deliveryOversee client onboarding for Prior Authorization programsResolve complex requests within delegated authority and guidelinesRequirements:
Pharmacy degree and Canadian practice license requiredProgressive leadership experience including team and performance managementStrong planning, prioritization, and change management skillsAbility to manage multiple projects and initiatives simultaneouslyResourcefulness identifying risks and implementing preventive actionsLead pharmacy benefits operations with clinical expertise, people management, and client service accountability at Express Scripts Canada.
#J-18808-Ljbffr