Saas Technical Support Specialist
BusPlanner
Use analytical troubleshooting and client communication to support BusPlanner’s SaaS product suite. Diagnose application issues and coordinate practical resolutions across teams.As a Technical Solutions Specialist on the Projects team, you will investigate system messages, unexpected behavior, and cross-product issues. You will work with senior technical staff, developers, and client success teams while helping clients understand resolutions. Your work spans routing, scheduling, student data, GPS/live tracking, and reporting.Key Responsibilities:
Diagnose client-reported issues across product featuresInvestigate application errors and unexpected system behaviorEscalate complex or system-level issues appropriatelyCommunicate with clients and confirm issue resolutionCollaborate with developers and client success teamsRequirements:
Three to five years in technical support or implementationAbility to diagnose interconnected system issuesStrong written and verbal communication skillsClient-service mindset and organizational abilityEducation technology or SaaS support experience is a plusBring client-focused troubleshooting, analytical thinking, and SaaS support experience to BusPlanner’s technical Projects team.
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Diagnose client-reported issues across product featuresInvestigate application errors and unexpected system behaviorEscalate complex or system-level issues appropriatelyCommunicate with clients and confirm issue resolutionCollaborate with developers and client success teamsRequirements:
Three to five years in technical support or implementationAbility to diagnose interconnected system issuesStrong written and verbal communication skillsClient-service mindset and organizational abilityEducation technology or SaaS support experience is a plusBring client-focused troubleshooting, analytical thinking, and SaaS support experience to BusPlanner’s technical Projects team.
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Vacancy posted 1 hour ago
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