Branch Supervisor - Grande Prairie

Coordinate and oversee the process and communication flows for the parts and service function including inventory accuracy, work order processing and timely, accurate invoicingEnsure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipmentMaximize efforts to ensure appropriate levels of WIP and timely customer invoicingWork in conjunction with the Warranty department to resolve customer warranty and claims issuesSupport employee development through orientation, coaching, training, apprenticeships, performance managementWorks in partnership with the equipment sales department in accordance with the company’s strategic sales orientationsWorks in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population and customers’ demandsVisit customers regularly identifying their needs and creating business relationships that foster growth in Parts & Service sales volumesAchieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trustElaborate and provide parts and service quotes as requiredAnswer customer calls, provide support, guidance, schedule and dispatch technicians, and resolve disputes as requiredConsistently monitor service dashboards and take timely actions to ensure KPI goals are metCommunicate effectively with the team and perform regular visits to our service technicians in the fieldWork closely with service technicians and fleet management team to ensure the service vehicles are properly maintained to the highest standards of safety and operationsDue diligence and promotion of a Health and Safety cultureRelationship building with internal/external stakeholders and suppliersManagement/Supervisory experience in the Heavy Equipment industry with direct reportsLeadership and performance management experienceManagement of WIP, inventory levels, invoicing cycleFinancial and business acumen and experience with P&L, budgeting, and forecasting will be an assetOur Offer
Competitive wages with overtime opportunities availableExtensive benefits with employer-paid premiums starting day 1$5,000 annual license bonusPaid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days6% employer RRSP matching$3,000 annual allowance for continuing educationInternational training & development work opportunities for select rolesAnd much more!Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes;
however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.One Passion. Many Opportunities.The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
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