Customer Service Representative/Admin
Full-time
BC ECO PAVING INC.
Job Responsibility:
Join Canada's 2nd fastest growing Construction Company!
We're not your typical construction company, because our training program is designed to help you succeed. We'll provide the platform for your growth and you'll be rewarded with great opportunities as we scale across North America.
Our teams are filled with professional, talented, friendly, growth-minded people who love their jobs and want to see you succeed. Come represent a forward thinking, eco-friendly company that delivers the most comfortable, creative, fun, and unique experience for our clients and our employees.
About us:
We specialize in resurfacing both residential and commercial driveways, patios, pool decks, playgrounds, and splash pads. Our product is made of recycled rubber and we install projects throughout British Columbia. Being the 3rd fastest growing construction company in Canada, because we offer excellent customer service while delivering consistent high quality work with every project. We are inspired to exceed expectations, and are highly respected in the community. As an innovative company, we place our staff workplace enjoyment at the same level as our client's satisfaction.
We place a high priority on effective communication in our daily activities and build strong and honest relationships as a result. We provide uncompromising service to our clients and are looking for fun, honest, hard-working, passionate, and positive leaders to join our team.
A Customer Service Representative (CSR) Admin plays a critical role in providing administrative support to the customer service team. Responsibilities:- Provide administrative support to the customer service team, including maintaining customer service records, preparing reports, and coordinating appointments.
- Manage incoming customer service requests via phone, email, and chat, and ensure timely resolution.
- Maintain a thorough understanding of the company's products and services, policies, and procedures, and use this knowledge to provide high-quality customer service.
- Collaborate with other departments, such as sales and marketing, to address customer issues and improve the customer experience.
- Use customer service software and tools, including CRMs, to efficiently manage customer requests.
- Ensure that customer service records are accurately documented and tracked.
- Analyze customer service data and identify trends and opportunities for improvement.
- Participate in training and development programs to enhance customer service skills and knowledge.
- Stay up-to-date with industry trends, developments, and best practices in customer service.
Benefits
- Extended health coverage included after the 3 month probation period
Vacancy posted 8 hours ago
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