It Business Analyst

The IT Business Analyst (Senior Analyst) plays a pivotal role in shaping business systems by designing efficient processes, implementing innovative technologies, and supporting enterprise applications. This role collaborates with cross-functional teams, manages vendor relationships, and ensures seamless integration of systems to drive organizational performance and continuous improvement.
Key Responsibilities
E nhance business processes by collaborating with teams, leading workshops, and gathering requirements.
Provide system support through advanced troubleshooting, maintenance, and upgrades.
Implement and integrate systems with enterprise applications, ensuring smooth rollouts.
Coordinate vendors and evaluate new technologies to enhance business functions.
Analyze data to develop reports, dashboards, and insights for performance improvement.
Support users with training, documentation, and issue resolution.
Drive governance including risk/issue tracking, escalation, and reporting.
Ensure operational readiness through SOP development, training, and go-live planning.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
5-6 years of IT business analysis experience.
Strong technology background with Agile delivery experience.
Exposure to AI technologies.
Strong analytical, problem-solving, and communication skills.
Proficiency in data analysis and reporting tools.
Experience with ERP systems and integration with eProcurement (e.G., Ivalua) and Contract Lifecycle Management solutions.
PMP or equivalent project management certification.
Preferred Qualifications
Experience in insurance, claims, or financial services.
Consulting background (Big 4 or equivalent).
Familiarity with customer communication platforms (telephony, digital, chatbot).
Soft Skills
Le adership in complex environments.
Stakeholder management and executive communication.
Problem-solving mindset with ability to manage ambiguity.
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