Technical Implementation Consultant

Configure exacare ai platforms and guide technical onboarding for customers from Toronto, Canada, with strong training and communication skills. Support pilots and full rollouts across teams.This customer-facing Solutions Consultant works in Business Operations alongside the BizOps Manager. You will map customer workflows, configure environments, and build scalable onboarding materials. The work connects Strategy & Operations, Sales, Engineering, and customers through implementation, training, and feedback.Key Responsibilities:
Configure environments, roles, permissions, imports, integrations, and workflowsLead role-based training, office hours, Looms, and tutorialsManage implementation calls, timelines, risks, and updatesTriage onboarding issues with Engineering and SupportMaintain runbooks, guides, CRM notes, and project tasksRequirements:
One-plus years in consulting, banking, or B2B SaaSBachelor’s degree in Business, Engineering, or related fieldStrong communication, facilitation, and relationship-building skillsTechnical aptitude with data mapping, SSO, APIs, and webhooksHigh attention to detail and comfort with evolving processesApply technical configuration, customer training, and implementation coordination to help exacare ai deliver effective onboarding experiences.
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