Rq08841 - Solutions Designer - Crm - Senior

RQ08841 - Solutions Designer - CRM - SeniorAbout the job RQ08841 - Solutions Designer - CRM - SeniorTo respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as‑needed basis.
Responsibilities Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.
General Skills Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols. Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements;
corporate I&IT information mandates, client information technology strategic plans, environment and standards. Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. Knowledge of leading‑edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi‑services systems;
assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. Experience planning, migrating, implementing and sustaining large complex system development projects. Knowledge of technology developments, trends and new products to evaluate application to client short and long term technology requirements. Basic knowledge of project management methodology (e.G. PMBOK), analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and cost/benefit analyses for new technology requirements in planning and designing solutions. Experience designing and developing large, complex, CRM applications. Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement. Excellent analytical, problem‑solving and decision‑making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills. A team player with a track record for meeting deadlines.
SkillsExperience and Skill Set RequirementsGeneral Skills:
Experience in programming and analysis;
specialized CRM software package support at the specified experience level
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patterns, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem‑solving and decision‑making skills;
verbal and written communication skills;
interpersonal and negotiation skills
A team player with a track record for meeting deadlines
Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
Experience with middleware and gateways
Expertise in specific tools for CRM software development
Desirable Skills
Knowledge and experience with programming Internet‑ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post‑implementation support and resolve any post‑implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Ontarians with Disability Act (ODA) and related regulations and standards
Ability to provide user and system documentation as required
Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies
Knowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes
Knowledge of leading‑edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi‑services systems;
assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation
Able to quickly integrate new concepts and easily understand business needs
Evaluating which Salesforce components and other technology products and frameworks to use based on cost‑benefit analysis, risk management and market research
Experience with building Salesforce solutions based on user stories and low‑level designs
Adhere to defined coding standards and develop well‑structured, maintainable and easy to understand code
Strong experience delivering products in Agile/Scrum mode
Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit‑gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
Hands‑on knowledge of Apex, Lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign‑On
Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
Experience with deployment tools such as GitLab, Jenkins, etc.
Must Have:
5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when Salesforce configuration options are desirable over custom code
Certified Salesforce Platform Developer I or equivalent experience
Salesforce Certified OmniStudio Developer
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Administrator
Knowledge Transfer Requirements:Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff.
All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.
Evaluation Criteria:Criteria 1= 30 points (weighted score)
5+ years experience (including recent experience) solutioning and hands‑on configuring in Salesforce
Salesforce Certified Platform Developer I
Salesforce Certified OmniStudio Developer
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Administrator
Criteria 2: Design, Analysis, Development, Configuration and DeploymentCriteria 2 = 30 points (weighted score)
Demonstrated experience supporting, developing, maintaining, and configuring Salesforce solutions
Hands‑on experience configuring and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
Demonstrated experience configuring and integrating Salesforce with other applications using web services or other mechanisms
Demonstrated experience designing and supporting the development of prototypes and proof of concepts
Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents
Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
Experience conducting fit‑gap analysis between high‑level requirements and Salesforce Public Sector capabilities
Experience conducting diagnostics and determining methods to help incident management
Experience implementing ODA compliant solutions
Criteria 3: Communication and DocumentationCriteria 3 = 25 points (weighted score)
Excellent analytical, problem solving and decision‑making skills
Excellent communication skills, both written and verbal
Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
Experience documenting processes and technical designs and updating build books
Experience engaging with project team to develop techniques to expedite implementation;
works closely with Project Manager and lead architect and participate in the planning and design process
Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
Criteria 4: Agile ExperienceCriteria 4 = 10 points (weighted score)
Experience with Agile scrum methodologies
Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
Thorough understanding of SDLC, specifically DEV processes in agile development environments
Criteria 5: Public Sector ExperienceCriteria 5 = 5 points (weighted score)
Previous experience working in Government or Public Sector organizations
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