Bilingual Customer Success Representative, 6m Contract (Remote)

About the role:We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments. Working hours: Monday to Friday from 4:00 PM - 12:00 AM and 1-2 weekend shifts per month on average. What you’ll do:

• Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email.
• Respond to all inquiries promptly and maintain detailed notes and customer information.
• Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
• Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
• Understand all the ins and outs of Financeit’s services and products.
• Identify opportunities to improve overall customer service experience.
• Be an internal champion and voice for our Partners/Borrowers.
• Work on other special projects to improve the customer experience.

What you'll need to succeed:

• Excellent verbal and written communication skills in English and French (required).
• Customer Service experience is required.
• 1+ years of experience in financial services or call centre environment is an asset.
• Previous experience in payment processing, including cheque and cash handling, considered an asset.

• Strong multitasking abilities and the capacity to meet deadlines.
• Customer-centric mindset with a positive attitude.
• Problem-solver who follows through to resolution.
• Proficiency in MS Office or Google Suite.
• Availability between 4:00 PM – 12:00 AM, Monday to Friday, with an average of 1–2 weekend shifts.

Some of the perks of working at Financeit:

Winner of Canada’s Most Admired Corporate Culture twice, we offer more than just the basics. Take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay.
• Remote Work.
• Committed to flexible work arrangements, offering hybrid workplace options.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps:If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview. Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.