Customer Success Account Manager

Turn customer data into action at Emburse through account discipline, health management, and value-focused recommendations. Support retention and expansion.As a Customer Success Manager, you will maintain clear account information while guiding customers through adoption and optimization. You will analyze customer data, demonstrate platform value, and create action plans. The position also supports renewals, negotiation strategy, expansion opportunities, and coordinated customer resolution.Key Responsibilities:
Maintain customer health, plans, risks, and account informationDemonstrate value using customer data and insightsAddress adoption barriers and optimization opportunitiesOrchestrate teams to resolve customer challengesSupport account planning and negotiation strategyRequirements:
Three or more years in Customer Success, Account Management, or SaaSAbility to translate data into recommendations and action plansStrong organizational skills across customer prioritiesBusiness acumen linking challenges to measurable outcomesExperience with CRM or Customer Success platforms preferredUse account management, customer analytics, and success planning to strengthen retention and expansion for Emburse customers.
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