Customer Success Manager Renewals

Drive retention and renewals at ScalePad as a Customer Success Manager managing SMB partners across the customer lifecycle. Use product knowledge and commercial judgment.As part of ScalePad’s Revenue team, you will own customer and commercial outcomes across a large partner portfolio. Your work spans adoption, satisfaction, retention, expansion, and renewals. You will engage stakeholders, lead renewal reviews, negotiate solutions, and identify growth opportunities for the Account Executive team.Key Responsibilities:
Manage strategic post-sales activity across customer segmentsLead renewals from 120 days before contract endConduct business reviews and focused customer discoveryIdentify churn risk and coordinate mitigation with Account ManagementMaintain accurate account information in HubSpotRequirements:
Two-plus years of B2B Customer Success or Account Management experienceExperience managing accounts across retention, adoption, and expansionStrong commercial judgment for renewal proposalsConfident communication with stakeholders at all levelsExperience using HubSpot or similar CRM systemsBring renewal leadership, customer communication, and commercial judgment to ScalePad’s partner-focused Customer Success team.
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