Revenue Operations Manager

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

General Description:  

The Revenue Operations Manager plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth and optimizing processes that enhance daily marketing, business development and sales execution while fostering long-term scalability and efficiency.  

A primary focus of this role is providing strategic business value to marketing, business development and sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes.  The Revenue Operations Manager ensures the integrity and accuracy of CRM data—including leads, pipeline, accounts, and contacts—enabling reliable reporting, planning, and strategic initiatives.  

As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve go-to-market motions, and enhance operational agility.  

This role requires close collaboration with stakeholders across Business Development, Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a deep understanding of campaigns to lead to opportunity conversions, strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.

Major Responsibilities:  

• Strategic Business Partnership: Serve as a trusted advisor to Marketing, Business Development, Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning.  


• AI Utilization & Innovation:  Drive AI adoption and application to enhance pipeline and process efficiency, analytics precision, and business outcomes.  


• Scalable Process Design: Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams.  


• Advanced Analytics & Forecasting: Support the evolution of models to support key areas within RevOPs, such as pipeline efficiency, velocity and conversion, forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making.  


• Cross-Functional Project Leadership: Manage high-impact projects across Business development, Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability.  


• CRM Governance & Data Integrity: Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance.  


• Change Management & Enablement: Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes.  


• Operational Insights & Reporting: Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.


• Training & Knowledge Sharing: Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently.  

Competencies:  

• Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies.  


• Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions.  


• Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement.  


• Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels.  


• Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership.  


• Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption.  


• Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills.  


• Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs.  

Technical Skills  

• Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization. Marketing Cloud/Pardot knowledge a nice to have.  


• Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards.  


• Sales & Marketing Tech Stack: Familiarity with tools such as Marketo, Pardot, Leandata, ZoomInfo, Outreach, Salesloft, Gong, Terret, Cloudingo, Ringlead and Chorus.ai to support BD, Sales and Marketing execution and insights.  


• Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively.  


• Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation.  

Qualifications/Experience:  

• Education: Bachelor's degree required, preferably in Business, Analytics, or a related field.  


• Revenue Operations & GTM Experience: 7+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment.  


• Process Optimization & Change Management: 5+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams.  


• Strategic Analysis & Executive Reporting: 5+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership.  


• SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making.  


• AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.