Amazon Connect Developer Aws Integrations
Genpact Ltd.
Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative independently. Eastern Time overlap is required.This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work includes Amazon Connect, Contact Flows, IVR, AWS services, APIs, and enterprise integrations. You will configure, develop, test, troubleshoot, and maintain production solutions with limited supervision.Key Responsibilities:
Design and maintain end-to-end Amazon Connect contact-center solutionsBuild Amazon Connect Contact Flows and IVR journeysDevelop AWS Lambda and API integrations with backend systemsCustomize agent desktop and customer-experience capabilitiesResolve technical issues through end-to-end ownershipRequirements:
Strong hands-on Amazon Connect implementation experienceExperience with Contact Flows, IVR, AWS Lambda, and APIsExperience integrating AWS services with enterprise applicationsExperience with migrations and production implementationsEastern Time working-hours overlap and approved delivery locationApply Amazon Connect, AWS Lambda, API integration, and troubleshooting expertise to Genpact’s enterprise transformation work.
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Design and maintain end-to-end Amazon Connect contact-center solutionsBuild Amazon Connect Contact Flows and IVR journeysDevelop AWS Lambda and API integrations with backend systemsCustomize agent desktop and customer-experience capabilitiesResolve technical issues through end-to-end ownershipRequirements:
Strong hands-on Amazon Connect implementation experienceExperience with Contact Flows, IVR, AWS Lambda, and APIsExperience integrating AWS services with enterprise applicationsExperience with migrations and production implementationsEastern Time working-hours overlap and approved delivery locationApply Amazon Connect, AWS Lambda, API integration, and troubleshooting expertise to Genpact’s enterprise transformation work.
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Vacancy posted 1 hour ago
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