IT Operations Engineer

WHO WE ARE

Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.

We're building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow's machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety digitizing floor plans preserving coral reef populations guiding drone flight and much more

Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.

Roboflowers love building great things with passionate teammates. We value ownership, accountability, and a bias toward action, whether it's a big initiative or a small fix. You're naturally curious, hands-on with new tech, and prefer to show your work over talking about it. Many of us have founder mindsets and thrive in Roboflow's high-autonomy environment.

WHAT WE'RE LOOKING FOR

Primarily, you like to make great things with passionate colleagues. You are someone that likes to own outcomes, not only inputs. You're motivated by having responsibility and accountability. You're eager to 'do the work,' big and small.

This role suits someone who has run IT at a startup, likes automating repetitive work away, and wants real ownership rather than a ticket queue.

WHAT YOU'LL DO

As our IT Operations Engineer, you'll own corporate IT end to end: identity, devices, SaaS, and the employee lifecycle from first day to last. You'll own how Roboflowers get set up, stay productive, and get offboarded cleanly.

We serve some of the world's largest enterprise companies like Rivian, Pella, Chobani and BNSF, so smooth and secure IT is a shared priority across the company. You'll be the second member of our IT and security function, working alongside our first Security & Automation Engineer as part of our Infrastructure organization. They'll own the security program and audits, and you support it with the day-to-day controls and evidence.

SKILLSET

Required:

- 3-5 years in IT operations or systems administration, including at least 1-2 years at a startup or small, fast-moving team

- Hands-on admin experience with Okta or a similar SSO provider (Microsoft Entra ID, OneLogin, JumpCloud)

- Proven macOS fleet management with an MDM (Kandji, Mosyle, Jamf, Intune, or similar)

- Google Workspace administration

- Scripting ability (Python, Bash, or similar) and a habit of automating repeated tasks

- Clear written communication; you document as you go

Nice to have:

- Supported a SOC 2, HIPAA, or ISO 27001 audit, or used a compliance platform like Secureframe, Vanta, or Drata

- Okta Workflows or other no-code automation tools

- Linux familiarity and basic GCP or AWS IAM

- Experience supporting a remote team across time zones

What this role is not:

- Not Windows administration: we run macOS and Linux

- Not traditional enterprise networking: we're cloud-first with minimal on-prem infrastructure beyond our office hubs

A GLIMPSE OF YOUR WORK

Identity and access:

- Administer Okta (or our SSO provider): app integrations, groups, provisioning and deprovisioning, and MFA policy

- Run access requests and periodic access reviews across Google Workspace, Slack, GitHub, GCP, and our other SaaS tools

Devices:

- Own our macOS fleet through MDM: enrollment, configuration profiles, OS and app patching, and encryption

- Handle laptop procurement, shipping, inventory, and recovery for a distributed team across the US and Europe

Employee lifecycle and support:

- Own onboarding and offboarding end to end, so new hires are productive on day one and departures are fully closed out the same day

- Be the go-to person for hardware, software, and account issues, and turn recurring questions into docs or self-serve fixes

- Support office IT (Wi-Fi, conference rooms, printers) at our New York and San Francisco hubs

Automation:

- Script and automate repetitive IT work (for example, onboarding workflows, provisioning, and device compliance checks) using tools like Python, shell scripts, Okta Workflows, or HRIS integrations

- Keep IT procedures, runbooks, and the asset inventory current

SaaS and vendors:

- Manage the SaaS stack: licenses, renewals, spend, and removing unused seats

- Evaluate new tools and vendors with the Security & Automation Engineer

Security and compliance support:

- Keep IT controls healthy day to day (device compliance, access reviews, offboarding checks) and follow up on exceptions

- Collect and organize audit evidence for SOC 2 Type 2, HIPAA, and future frameworks

- Help roll out security awareness training and phishing simulations

WHO YOU'LL BE WORKING WITH

Our team of ~100 attracts talent like executives that wanted to return to building, founders with a 100M+ exit, Roboflow users turned team members, open source contributors, a cyclist who biked across the United States, prolific high school hackers, a CTO from 100+ engineering organization, amongst many exceptional others.

You will directly be working with our Engineering Lead, our Security & Automation Engineer, and a team of product, infrastructure, and security engineers.

WHERE YOU'LL WORK

Roboflow is distributed across the US and Europe. We currently have Hubs in New York City and San Francisco (and plan to open more as we grow density in new cities). We provide opportunities (like team on-sites in different cities) and resources (like a $4000/yr travel stipend) to work in person with other team members as much as you'd like, while also supporting remote team members. You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. We want you to work where you work best!

WHEN YOU'LL WORK

Roboflow primarily operates during the daytime hours in the US and there are some synchronous meetings you'll be expected to attend each week. Apart from that, we have a flexible schedule that allows you to work collaboratively with other team members and asynchronously when needed.

WHAT YOU'LL RECEIVE

To determine your salary, we use a number of market and data-driven salary sources. We review all salaries every six months to ensure we stay in line with the market.

In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:

- $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers

- $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space

- $350/mo AI Tools stipend

- $150/mo team lunch stipend

- $500/one time home office stipend

- Cover up to 100% of your health insurance costs for you and your partner or family

- Equity in the company so we are all invested in the future of computer vision

INTERVIEW PROCESS (~4 HOURS)

Below is the interview process you can expect for this role. You will be speaking directly with our team about what it's like to work and thrive at Roboflow. Each conversation is a separate session.

Before the Interview:

- We'll review your application, LinkedIn, GitHub, etc.

Introduction Phase:

- [30m] Meet with Recruiting to talk through your background, what you've owned, motivation, location, compensation, and role expectations.

- [30-45m] Meet with the hiring manager, a member of our IT team, to get to know more about the role, allow us to get to know you better, and ensure it's a good fit for both parties to continue moving forward in the process.

Team Interview Phase:

- [60m] Technical interview covering identity and SSO, macOS fleet management, office and SaaS operations, and automation.

- [75m] Operations exercise with the technical interviewer and a peer: troubleshooting and execution using a set of records we supply.

Ask questions!

Final Interview Stage:

- [45m] Meet with our Security lead and a cross-functional partner to discuss delegated security work, evidence quality, escalation, and handoffs with People and Operations.

- We check references and conduct a background check.

Note: you are welcome to request additional conversations with anyone you would like to meet and we will accommodate as best we can.

LEARN MORE ABOUT US

We are building a diverse Distributed team that is distributed across the globe. Roboflow is an equal opportunity workplace; we welcome people from all backgrounds, communities, and experiences.

We provide competitive compensation and stellar benefits to accelerate your personal and work life. Learn more about what it is like to work at Roboflow by reading these blog posts

See our careers page for all open listings.