Branch Manager

On-Site | Richmond, BC

Job ID 10611

Company Description

Our client is a highly respected international logistics organization with a strong Canadian presence and a long history of helping businesses move goods with accuracy, care, and confidence.

Global Reach, Local Accountability
This is an organization with the scale, systems, and service depth to support complex supply chains across multiple modes of transportation. At the same time, its Canadian operations remain close enough to the customer to make practical decisions, solve problems quickly, and build long-term relationships.

Logistics With Standards
The company places a strong emphasis on quality, compliance, safety, and dependable service. Customers rely on them not simply to move freight, but to protect timelines, manage complexity, and keep business moving when transportation challenges arise.

A Place to Lead and Build
For the right logistics leader, this is an opportunity to join a stable, established organization where operational discipline, commercial thinking, and people leadership all matter. It is a role for someone who enjoys improving how a department performs, how a team works together, and how customers experience the business.

Compensation

• $100,000 – $140,000
• Health benefits, including medical, dental, and vision coverage
• RRSP/DPSP program with company matching
• Paid time off, including vacation and sick days
• Ongoing professional development and growth opportunities
• Permanent, full-time stability with a respected logistics employer

* The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

International freight depends on countless commitments being kept, often across several countries, service providers and modes of transportation. This position leads the people and operational systems that make those commitments possible.

The Operations Manager will oversee the daily performance of the branch, with particular responsibility for its air freight, ocean freight and CFS-related activities. The mandate extends well beyond shipment execution. This leader will be accountable for service quality, financial results, workforce planning, regulatory compliance, employee development and the continued growth of the operation.

It is an opportunity for an experienced freight forwarding professional to take meaningful ownership of a multifaceted operation. The successful candidate will bring structure to competing priorities, build confidence among employees and customers, and ensure that operational decisions support both immediate service requirements and longer-term business objectives.

Position Description

Branch Operations & Performance Management

• Oversee the daily operations of the branch, including air freight, ocean freight, warehouse, and transportation activities.
• Ensure operational departments consistently meet and exceed performance targets related to productivity, quality, profitability, and customer satisfaction.
• Monitor key performance indicators (KPIs), analyze operational results, and implement strategies to improve efficiency and service levels.
• Develop and execute operational plans aligned with company objectives, revenue goals, and growth initiatives.
• Prepare and review monthly and quarterly reports, forecasts, budgets, resource planning, and operational performance metrics.
• Identify opportunities for process improvements, cost optimization, and operational excellence.

Warehouse Management

• Provide leadership and oversight for warehouse operations, ensuring efficient handling, storage, receiving, shipping, and inventory processes.
• Ensure warehouse operations meet customer requirements while maintaining safety, productivity, and quality standards.
• Monitor warehouse capacity, labour planning, equipment utilization, and operational workflows.
• Ensure compliance with warehouse safety procedures, regulatory requirements, and company policies.
• Collaborate with transportation, air, and ocean teams to ensure seamless end-to-end supply chain execution.

Leadership & Team Development

• Lead, mentor, and develop operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide direction, coaching, and performance feedback to department managers, supervisors, and operational staff.
• Manage recruitment, onboarding, training, performance evaluations, and employee development initiatives.
• Establish clear expectations, delegate effectively, and ensure teams have the tools and resources required for success.
• Promote a positive workplace culture focused on employee engagement, retention, and operational excellence.

Customer Relationship Management

• Ensure exceptional customer service standards are maintained across all operational areas.
• Build and maintain strong relationships with key customers through regular communication, meetings, and business reviews.
• Understand customer requirements and ensure timely resolution of service issues.
• Support business development initiatives by identifying opportunities for growth within existing and prospective accounts.

Compliance, Safety & Risk Management

• Ensure all branch operations comply with company policies, industry regulations, employment standards, health and safety requirements, and quality standards.
• Promote a safe working environment and ensure appropriate safety procedures are followed across office and warehouse operations.
• Maintain awareness of applicable transportation, customs, workplace safety, and regulatory requirements.
• Support audits, inspections, and compliance initiatives as required.

Experience

• Minimum 10 years of experience within the freight forwarding, logistics, transportation, or supply chain industry.
• At least 5 years of progressive leadership experience managing branch, operations, warehouse, or logistics teams.
• Strong operational knowledge of international air and ocean freight forwarding, warehouse and CFS operations, transportation management, customer service and supply chain solutions.
• Proven experience managing budgets, KPIs, productivity targets, and operational performance.
• Experience leading multi-functional teams in a fast-paced logistics environment.
• Strong understanding of warehouse safety practices, WHMIS, and provincial health and safety regulations.
• Proficiency with Microsoft Office Suite, including Excel and Word.
• Experience with Cargowise operating systems and transportation management systems is an asset.

Qualifications

The successful candidate should bring the knowledge, communication skills, and leadership style needed to earn trust from both the team and the customer.

Qualifications should include:

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Strategic thinking with strong operational execution
• Customer-focused mindset
• Strong analytical and problem-solving skills
• Ability to manage competing priorities and deadlines
• Sound judgment and decision-making abilities
• Ability to motivate teams and drive accountability
• Adaptability and flexibility in a dynamic environment

Education

• College diploma, university degree, or equivalent experience in freight forwarding, logistics, business, commerce, supply chain, or a related area
• International business education or certification would be helpful

Additional Information

Date Posted: July 13, 2026

Job Type: On-Site, Permanent, Full-Time

Industries: Freight Forwarding

Job Categories: Logistics/Distribution/Warehousing

Manages Others: Yes

Required Travel: No

Relocation Assistance: No

Keywords: #LI-Onsite , #LI-SS1

Learn More About the Recruiter

Syeda Saher, SHRM-CP

Syeda brings a wealth of recruiting experience to the forefront, skillfully navigating the intricacies of talent acquisition across diverse industries and functions. Her unwavering commitment to excellence infuses a personal touch into every engagement, while identifying talent that not only fits the role but also seamlessly integrates into the cultural fabric, becoming an integral part of the organization’s success story.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
Show email

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
Click here to view ALL of our open jobs.

What are we known for and how do we help?

• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity
• Meeting your distinct needs by matching you with the right corporate culture

Follow Us for the Latest Jobs, Career Advice and Job Market Trends