Wait Staff - Riverbank Social

Are you looking for a fun, fast-paced, and rewarding experience? Are you looking for a position in a company that can provide career growth and opportunity? Carleton Dining Services would love to have you on our team! 

We are hiring full-time Wait Staff to join our team at our Riverbank Social restaurant located on Carleton University campus. As a member of our Wait Staff team, you’ll master the art of creating an awesome customer experience. You’ll be responsible for taking orders, serving food and drinks, and making unforgettable memories with guests. Our Wait Staff love to keep our guests satisfied and are problem-solvers at heart. By focusing on ways to better the customer experience, you’ll be able to refine your leadership skills and open new doors for your career. Start your journey with us and pursue what matters to you. 

Riverbank Social is generally open Monday-Friday/daytime hours, however some schedules may include evenings or weekends.

What We Offer

• Health and Dental benefits after 3 months of employment for full-time employees
• Meal program allows you to eat at a discounted price  
• Group RRSP for qualifying individuals            
• Employee Referral Program            
• Training and development
• Position advancement opportunities 
• Employee recognition programs including service awards
• Strong focus on a safe and healthy work environment
• Diverse and inclusive workforce
• Aramark Scholarship Program which gives scholarship opportunities for dependents of full-time employees

About the Job

• Be well-versed in the menu and easily able to explain menu items, including ingredients, preparation methods, potential allergens, and make recommendations as appropriate
• Accurately and efficiently take orders, ensuring no mistakes are made
• Serve food and beverages promptly and ensure customers are satisfied with their meals
• Remain alert and work with the culinary team on any food restrictions or allergies
• Provide the customer’s bill and receive payment
• Set up tables, buffet stations and any reservations requirements
• Greet guests upon arrival
• Clear tables and maintain a clean and organized workspace
• Ensure proper use and cleanliness of equipment
• Ensure adherence to all of Aramark Policies and Procedures
• May perform other duties as required

Essential Skills & Qualities Required:

• Customer Service Excellence:
• Attentiveness: Pays close attention to guests’ needs and anticipates their requirements
• Politeness and Friendliness: Embodies a warm and welcoming demeanor
• Active Listening: Be a good listener and understand customer preferences and requests
• Patience: Remain calm and composed when under pressure or when dealing with difficult situations
• Problem Solving: Effectively address customer issues and efficiently find solutions

Communication and Interpersonal Skills:

• Clear Communication: Communicate effectively with both customers and restaurant staff
• Teamwork: Collaborate effectively with staff members to ensure a smooth service
• Social Perceptiveness: Understand customer cues and adjust approach accordingly

Other Important Qualities:

• Resilience: Remain calm and composed under pressure
• Adaptability: Ability to adjust to changing situations and customer needs
• Positive Attitude: Maintain a positive and enthusiastic demeanor
• Professionalism: Maintain a professional appearance and conduct

About You

• 3+ years wait staff experience
• Excellent command of the English language (bilingualism an asset)
• Smart Serve certified