Vice President, Client Service

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary please apply...

Job Details

Vice President Client Service

Toronto ON (Hybrid - 3 days in office)

Kantar the worlds leading marketing data and analytics company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantars 25000 people based in more than 100 countries help the worlds leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients our people and society to create and flourish in an extraordinary world.

Kantar Canada is a Division of Kantar North America. We have many of Canadas top companies across different sectors in our client portfolio along with local servicing of key large global clients. We leverage Kantars world leading IP (BrandZ Link Blueprint for Brand Growth) and tech solutions (Kantar Marketplace) to deliver end-to-end insights to our clients. Our solutions cover Brand Equity Creative Testing Media Measurement Innovation Customer Experience and Qualitative research. Our solutions are supported with cutting-edge tech solutions and an AI development partnership with Microsoft.

We are located in a modern and dynamic work environment in the Waterfront Innovation Centre at 155 Queens Quay E. Toronto.

This position reports to the President Kantar Canada and will be part of our Divisions Leadership Team along with our Client Partners Head of Client Service Sales Team and Marketing.

Key Responsibilities

The role to drive evolving business and client growth with key responsibilities including:

• Leading a matrixed team (reporting to Client Service & Global Research Group) to deliver best in class insights to one of our major clients. This will include leading report generation presenting results regular engagement with client stakeholders and bringing insights from different initiatives and throughout Kantar together to drive growth. They will collaborate closely with the Client Partner to drive client satisfaction and account retention/growth for Kantar.

• Launching and delivering a cutting-edge Brand Intelligence program recently award to Kantar which includes solutions and talent from different parts of our organization.

What Were Looking For

• 15 years experience in related industries such as Consulting Market Research Marketing Media/Creative Agencies Consumer Packaged Goods Technology Healthcare Retail and Financial Services

• Demonstrated success in developing and growing deep and lasting client relationships client-side experience an asset.

• Strong presence and ability to engage at senior most levels of client organization (e.g. Marketing Research C-Suite)

• Proven track record successfully meeting/exceeding business/revenue targets and driving impact

• Strong consultative analytical problem solving and critical thinking skills

• Highly effective team leader inspiring and developing others

• Proficient at driving innovation internally and at the client level

• Experience with contractual management

• Builds strong internal networks and effectively manages through influence

• Superior communication influencing and negotiation skills

• Highly motivated self-starter driver of change and transformation

• Bachelors degree (minimum)

Kantar Canada Benefits

We provide a comprehensive benefits package including:

• Extended health dental vision care disability life insurance

• Wellness account

• EAP (employee assistance program)

• Retirement plan (RRSP/DPSP) with employer match

• Flex Time Off program

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager.

The base salary range for this role in Toronto is CAD $165000- CAD $185000. Your final base salary will be determined based on several factors which may include but are not limited to location work experience skills knowledge education and/or certifications. All qualified applicants will receive consideration for employment without regard age ancestry colour race citizenship ethnic origin place of origin creed disability family/marital status gender identity/expression sex sexual orientation or any other legally protected characteristics.

#LI-HB1

Location

Toronto Queens Quay EastCanada

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.

Required Experience:

Exec