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Technical Account Manager for ISVs at AWS

Amazon Web Services (AWS)

Toronto, ON

Pursue excellence in cloud support as a Technical Account Manager for ISVs at Amazon Web Services. Become the voice of innovation for software vendors in a dynamic environment. Joining the AWS Enterprise Support team as a Technical Account Manager, you will play a vital role in shaping how Independent Software Vendors leverage cloud technologies. By providing tailored strategies and operational guidance, you will facilitate ISVs in maximizing their AWS service benefits. Using your technical proficiency and customer-centered mindset, you will navigate complex challenges, ensuring clients' efficient solutions and satisfaction. Key Responsibilities:

  • Advocate for ISVs in implementing AWS services like Lambda and RDS
  • Craft and execute adoption strategies for better customer outcomes
  • Build and maintain strong relationships with ISV technical leadership
  • Lead discussions on support incidents and risk assessments
  • Monitor and ensure customers’ AWS environments are healthy
Requirements:
  • 5+ years experience in cloud applications and technical roles
  • Background in a customer-facing consulting environment
  • Experience within a 24x7 operational support context
  • Strong analytical and communication skills
  • Ability to travel as required, 10% or more
Harness your skills to ensure high-value experiences for AWS ISV customers and drive their cloud journey forward. #J-18808-Ljbffr

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Vacancy posted 15 hours ago
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