IT Support Specialist

IT SUPPORT SPECIALIST

(Existing vacancy)

Grade 5 – Salary Range $53,500 - $58,500

WHO IS KEILHAUER?

Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Keilhauer manufactures seating and tables that makes work more comfortable for all. Keilhauer products are thoughtfully made to support communication and engagement in spaces such as meeting rooms, collaboration areas, lobbies and lunchrooms. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-winning design, built with extreme craftsmanship, to the highest environmental standards.

SUMMARY

The IT Support Specialist is responsible for monitoring the IT Helpdesk and providing first-level technical support for end-users across the Keilhauer network. This support role is an integral part of a small, high-performing team of IT professionals who share the responsibility of maintaining Keilhauer's systems. By ensuring that employees can utilize technical systems and tools to do their jobs, you help further Keilhauer's mission of making work comfortable for all.

In this role, a great deal of your time is spent monitoring the IT Helpdesk and addressing issues in order of priority. You will also assist in the handling of day-to-day operations of the department, supporting the IT team, working on firmware upgrades for printers and hardware, performing hotfixes for tertiary programs, or troubleshooting network issues.

This position is best suited to a junior IT professional who is approachable, patient and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to your success.

QUALIFICATIONS

• 2-3 years' experience working in an IT support role, preferably in a fast-paced manufacturing environment. 
• Post-Secondary degree or diploma in a related discipline.
• A+ hardware and software certifications. 
• Previous experience with upgrading PC hardware and software. 
• Previous experience with VoIP phone systems. 
• Proficiency in the TCP/IP protocol stack. 
• Advanced proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook); previous experience with SyteLine, or similar ERP, is an asset. 
• Experience with ASP, HTML, and basic web design.
• Experience with Apple and Android devices. 
• A valid driver's license, valid insurance and access to a vehicle is a requirement, as there is a need to provide to staff at all facilities. 

WORKING CONDITIONS

This role is performed primarily in an office environment which is typically quiet. Most of your duties will be fulfilled with the use of a computer and office equipment, with communication taking place by phone, email or in person. Some functions of your role will be conducted in the manufacturing facilities, where you may be exposed to dust particulates, noise and heat.

This position requires frequent, dynamic interaction through face-to-face contact, email and phone communications.

Must have the ability to deal with problems involving few concrete variables in standardized situations.

• Must be able to handle frequent interruptions to planned work activities, often without prior notice.
• Must be able to respond and adapt quickly in a dynamic and changing environment; must be able to multitask.
• Must be able to handle the stress of dealing with issues in a professional manner.
• Must be willing to participate in seminars, training and/or thought leadership relevant to the position or industry.
• Follows all company and OHSA Safety regulations; works in a safe manner and uses personal protective equipment, if required; reinforces housekeeping and Keilhauer's core values.
• May be required to work outside of standard hours to accommodate business needs; employee is expected to be available during off-hours to resolve unexpected system failures relating to the responsibilities outlined in this job description.

DOES THIS ROLE SOUND LIKE A FIT?

Keilhauer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful environment for all employees.

If this role is for you, please send your resume and tell us why you would be a great addition to our team! Please note that only those selected for further consideration will be contacted.

Please note that AI may be used during the recruitment and selection process for this role