Collision Customer Service Advisor

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. 

Steele Auto Group is seeking a Collision Customer Service Advisor to join our growing team at Border Town Collision!

As a Collision Customer Service Advisor with Border Town Collision , you'll be the welcoming face of our collision center and a key point of contact for our customers throughout the repair process. Strong interpersonal and communication skills are essential as you assist customers with inquiries, appointments, repair updates, and insurance-related questions while ensuring an exceptional customer experience. Success in this role requires a friendly and professional attitude, strong organizational skills, and the ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.

Hourly Wage Range: $20.20 to $22.50 

Located in Amherst, NS 

Qualifications:

• High school diploma or GED required; experience in customer service is preferred


• Strong communication, problem-solving, and organizational skills


• Proficient in MS Office (Word, Excel) and email; familiarity with Audatex and Mitchell Estimating software is a plus


• Excellent conflict resolution, negotiation, and multitasking abilities


• Ability to work independently and collaboratively in a diverse, fast-paced environment


• Detail-oriented with a strong focus on accuracy and meeting deadlines


• Professional appearance, strong work ethic, and a positive team attitude

Responsibilities:  

• Deliver exceptional customer service in line with Steele Collision’s best practices and CSI goals


• Manage front office operations to ensure smooth organization and interdepartmental support


• Collaborate with production, estimator, and shop managers to ensure timely and flawless vehicle delivery


• Communicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies)


• Build strong customer relationships through service excellence and the promotion of Steele Collision services


• Handle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billing


• Adhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as needed


• Other duties as required

Why You Will Love Working with Steele Auto Group:

When you join Steele Auto Group, you are joining a team that believes in growth, opportunity, and rewarding those who lead with heart and effort.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all of the following:

• 100% Matched Retirement Savings Plan - Because your future matters.


• Flexible Health & Dental Plans - Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.


• Mental Health & Wellness Support - 24/7 confidential support for you and your family through EFAP.


• Employee Discounts - On vehicle purchases, parts, and service at any of our locations.


• Work Boot Reimbursement - Reimbursement immediately, no waiting required!


• Access to Steele University - you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Learn more about us at

Applying is as easy as 1, 2, 3:

1. Click the link to apply, Steele Auto Group Careers


2. Sign in (top right corner) and create your profile,


3. Upload your resume

**If you are an employee of Steele Auto Group, please apply through the careers page to ensure you are flagged as an internal applican