Client Service Representative, EHC & Dental

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Client Service Representative provides professional expedient customer service to group plan members and service providers regarding health care, dental, and disability claims, plan coverage and claims inquires.

How You Will Create Impact

• Provide customer service and information related to extended health, dental, and disability claim inquiries via telephone, email and Benefits Now messaging.
• Investigate problems and research all relevant information using The Co-operators claims payment system and group contract text.
• Complete tasks associated with client inquiries, problem identification (such as completion of accurate and effective documentation) escalation of problems, and follow up in a fast paced team environment.
• Assist plan members with member web services, including password resets and assistance with navigating web services.
• Respond to questions from plan members and providers regarding claims and coverage details.

To Join Our Team

• Completion of a secondary school diploma with 2-3 years of related experience in a customer service role.
• Completion or working towards an insurance industry designation is an asset.
• Knowledge and understanding of medical language.
• Strong analytical and problem-solving skills.
• A comprehensive knowledge of group health and/or dental claims; general group benefits knowledge is an asset.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.