Bilingual Customer Support Specialist

Serve Alan members through bilingual chat and email support in Toronto, using empathy, clear communication, and sound judgment. Work four days weekly in the office and one day remotely.As a Customer Experience Specialist, you will support members and business clients while developing healthcare and Alan product expertise. You will collaborate with Operations, Product, Sales, and Insurance. The work combines customer care, process development, and AI-supported service improvement.Key Responsibilities:
Answer questions and solve problems through chat and emailHelp customers maximize value from their Alan coverageShare customer insights with Product and OperationsAdapt and create Care processes for CanadaSupport onboarding, hiring, and cross-functional improvementsRequirements:
At least two years of work experienceFluent written and spoken English and FrenchToronto-based or ready to relocateComfort working approximately four days in-office weeklyLegal authorization to work in CanadaBring bilingual communication, customer support, healthcare curiosity, and AI-enabled problem solving to Alan's Canadian Care team.
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