Quality Assurance Lead — Customer Experience
MX Career Site
Metrolinx is seeking a Quality Assurance professional to develop, implement, and sustain QA programs for all customer-facing channels. You will conduct structured audits across Contact Centre interactions, station communications, and digital channels to identify improvement opportunities.You will monitor KPIs and report findings to leadership. The role requires a diploma in Business or related field and proven experience in QA for contact center operations, with strong analytical and
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Vacancy posted 1 hour ago
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