Software Engineer Ii, Fullstack (Contact Channels)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer II, Fullstack (Contact Channels) based in Canada.
The Software Engineer II will join an engineering team focused on building modern customer contact and support experiences.The role sits within an AI-focused servicing organization, working at the front of the customer support journey.You will help develop solutions that address customer needs across evolving digital channels and emerging technologies.Your work may involve adapting to new experiences such as personal AI agents and large language model (LLM)-generated content summaries.Working alongside engineering, product, design, and analytics colleagues, you will help turn complex problems into reliable software solutions.You will contribute to scalable web applications and APIs while supporting system performance, availability, and operational reliability.This is an opportunity to take ownership of meaningful projects, grow your technical skills, and contribute to a collaborative global engineering environment.
Accountabilities
Break larger engineering projects into manageable tasks, plan phased delivery, and collaborate with teammates to complete work on schedule.
Design, develop, test, and ship full-stack software solutions that support customer contact and digital servicing experiences.
Build and maintain web applications using declarative user interface frameworks and scalable backend technologies.
Participate throughout the product development lifecycle, collaborating with product management, design, and analytics teams during ideation and implementation.
Communicate technical constraints, assess risks and trade-offs, and contribute to informed product and engineering decisions.
Translate business needs and straightforward problem statements into technical solutions that interact effectively with multiple software components.
Write clear, maintainable, well-tested, and extensible code that meets engineering quality standards.
Support the reliability and availability of team-owned systems by creating and monitoring metrics, escalating issues when necessary, and participating in operational support and on-call activities.
Navigate large codebases, investigate and debug existing code, and provide constructive feedback through code reviews.
Contribute to team development and knowledge-sharing activities, including participation in the engineering interview process.
Take an active role in personal development by seeking feedback and continuously improving technical and collaboration skills.
Requirements
At least 1.5 years of professional software engineering experience.
Experience building and shipping web applications using declarative UI frameworks such as React or Vue.
Experience designing, developing, and launching scalable APIs using programming languages such as Python or Kotlin.
Ability to translate business scenarios and straightforward problems into solutions involving multiple software components.
Strong coding skills, with the ability to produce clear, understandable, well-tested, and extensible software.
Comfortable working within large codebases, debugging code written by other engineers, and contributing to code reviews.
Understanding of software development and delivery practices, including breaking down projects into tasks and delivering work in phases.
Ability to take ownership of assigned work, manage priorities, and collaborate effectively with technical and non-technical stakeholders.
Proactive approach to professional growth, including actively seeking feedback from teammates, managers, and stakeholders.
Strong written and verbal communication skills, particularly when collaborating with distributed and global engineering teams.
Benefits
Competitive base salary: CAD $133,000-$183,000 annually. Compensation is determined by location, experience, and job-related skills;
new employees typicallystart at the beginning of the pay range.
Equity opportunities: Eligible employees may receive equity rewards and participate in an employee stock purchase plan (ESPP), allowing them to purchase company stock at a discount.
Health coverage: 100% subsidized medical coverage, including coverage for eligible dependents, as well as dental and vision benefits.
Flexible spending: Monthly stipends and flexible spending wallets for technology, food, lifestyle, health, and wellness expenses.
Flexible time off: Flexible paid time off, generous holiday calendars, and dedicated wellness days to recharge.
Parental benefits: Support and benefits for employees and families.
Learning and development: Access to professional development programs and opportunities to expand technical expertise.
Remote-first flexibility: Work remotely from eligible Canadian provinces, with an in-person onboarding experience for new hires.
Employee communities: Opportunities to connect and participate in employee resource and community groups.
Inclusive recruitment: Accommodations are available throughout the interview process for candidates with disabilities.
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