Boutique Hotel Front Desk Leader

Shape the Siesta Suites guest experience and brand while leading the front desk team in a warm, calm, hands-on management role.As Front Office Manager, you will help define the hotel’s voice and guest promise, maintain online listings, respond to reviews, and build local partnerships. You will lead hiring, training, scheduling, coaching, team communication, and guest escalations. The role also supports budgets, audits, safety procedures, and the GM’s daily priorities.Key Responsibilities:
Define and bring the hotel brand promise to lifeMaintain photos, descriptions, amenities, and room inventoryRespond to reviews and improve reputation scoresLead huddles, one-on-ones, feedback, and recognitionHandle escalations and support seamless guest staysRequirements:
Warm, steady leadership style under pressureExperience with digital marketing, social media, or OTA listingsProperty management system experienceKnowledge of the Okanagan tourism market preferredBoutique, independent, or extended-stay experience preferredCombine brand stewardship, front desk leadership, and guest care while helping Siesta Suites operate smoothly for every stay.
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