Account Manager, Commercial Market

The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with major strategic clients operating in the commercial sector, with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses his/her in-depth technical and business skills to represent, negotiate and engage companies as part of strategic agreements of great importance to the centre's business. He or she ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. He or she also acts as leaders and influencers to a variety of parties and share his/her expertise with unit members as necessary. More specifically, you will be required to:Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins.Act as an account manager by serving as a key intermediary between the business centre and members and clients.Ensure proper usage and updating of, as well as satisfaction with the products and services offered.Analyze sources of dissatisfaction and recommend potential solutions.Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering.Negotiate applicable conditions with members and clients.Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships.Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered.Execute various promotional activities as part of the centre's business operations.Participate in targeted public relations activities and participate actively in the business community.Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs.Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services.Provide sound and prudent risk management for all portfolios under their responsibility.What we offer
Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment* Benefits apply based on eligibility criteria.What you bring to the table
Bachelor's degree in a related fieldA minimum of eight years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is requiredKnowledge of the latest financial, economic, policy and legislative developmentsAbility to perform analyses of the market and the business centre external environmentAbility to perform financial analysisKnowledge of the characteristics and credit risk inherent to the major commercial, industrial and institutional marketsKnowledge of loan and guarantee contractsKnowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competitionKnowledge of financing and credit management practices related to businessesKnowledge of policies, legislation and standards governing the products and services offered by the business centreKnowledge of business credit authorization, monitoring, collection and recovery practicesKnowledge of the Desjardins business processesUnderstanding of the referral processFamiliarity with government business assistance programsNetworking skillsStrong sales skillsKnowledge of service standardsUnderstanding of cooperative and cooperative network values, rules and operationsAction oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learningEquity, Diversity, Inclusion and AccessibilityAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. We can provide accommodations at any stage in the recruitment process.Trade Union (If applicable) Job Family Member/client sales and service (FG)Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.
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