Admissions Officer (Student Services Officer)

Job Responsibility: About Olds College of Agriculture & Technology

Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands-on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada's Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

The Opportunity - Admissions Officer - full-time, temporary

Admissions Officers are key members of the Admissions and Recruitment team at the College and are responsible for analyzing and evaluating student applications and supporting documentation for the purposes of admission to the College. Admissions Officers are expected to use independent judgement and analysis, and maintain confidentiality in all aspects of the admissions process from inquiry to enrolment at the College. Admissions Officers must be highly organized and follow best practices relating to customer service and sales to achieve goals.

Admissions Officers work alongside the recruitment team to assist with conversion efforts, including assisting with prospective student and applicant webinars, attending admission events, participating in on-campus recruitment initiatives, and contributing to the recruitment and admissions communication plan.

In alignment with the Growing 2025 Strategic Plan, this role supports College enrolment objectives, while adhering to relevant admission policies, guidelines, and procedures. Admissions Officers implement and monitor processes for continuous improvement in all facets of the admissions cycle, and report any issues to the Senior Manager in a timely manner.

Key Job Functions:

• Assist applicants by responding to questions about admissions requirements and application procedures
• Review and evaluate prospective student applications using independent judgment and analysis to determine eligibility for admission
• Support students with problem-solving, solution finding and barrier identification/removal
• Make admissions decisions and communicate those decisions to applicants in a friendly and professional manner
• Communicate and build relationships with applicants to help them navigate the admissions process and to convert those applicants into registered Olds College students
• Maintain accurate student records in the Banner Student Information System and track applicant progression through the admissions process
• Develop and implement strategies along with other members of the Recruitment and Admissions team to increase qualified applicants and conversion
• Manage application processes for academic programs as assigned
• Ensure a thorough knowledge of applicable College policies
• Understand academic programs to effectively communicate and provide guidance and admission decisions
• Continually evaluate program goals and application progress.
• Liaise with faculty, departments, students, parents, agents, counselors, and other public agencies to implement admissions strategies
• Utilize reporting software to provide statistical reporting on applications and admissions as required
• Assist with Olds College recruitment activities and on-campus events as required
• Contribute to the development of marketing and communication materials to promote the college and its programs as required
• May be required to work with the Olds College International Student Experience Coordinator to monitor study permit conversion trends and implement strategies to maximize conversion

Education/Experience/Skills/Knowledge Required:

• A post-secondary degree in a related field with three or more years of recent and relevant experience preferred; an equivalent combination of education and experience may be considered
• Demonstrated ability to effectively communicate and interact with empathy, understanding, and respect of diverse and divergent perspectives, behaviours, and experiences.
• Excellent interpersonal skills and ability to navigate difficult and complex conversations with applicants, students, faculty, and staff.
• Ability to exercise sound judgment; a creative and resourceful problem solver
• Ability to prioritize and work effectively within tight timelines and competing priorities.
• Friendly and energetic with excellent communication skills
• Prior experience working with a Student Information or CRM (e.g. Banner) is considered an asset.
• Demonstrate excellent computer skills and proficiency with statistics
• From time to time, travel may be required to meet with students and stakeholders

Conditions of Employment:

• Current Criminal Reference check that is free of any offenses.
• A valid and unrestricted driver's license.
• This position may be required to work evenings and weekends.
• This position is expected to be knowledgeable of and follow College policies
• Preference given to Canadian citizen or Permanent Resident.

The statements contained in this reflect general details as necessary to describe the key job functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It is not an all-inclusive listing of work requirements. Other duties may be assigned.

Open until suitable candidate found

We thank all individuals for their interest in this position. We appreciate the time involved for candidates in the application process. At this time, please note only those selected for interviews will be contacted.

Olds College is committed to an equitable, diverse, and inclusive workplace. We welcome applications from all qualified persons. We encourage applications from women, Indigenous Peoples, racialized persons, persons with disabilities and persons of any sex, sexual orientation, gender identity or gender expression.