Workday Benefits Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workday Benefits Consultant based in Canada. We are seeking a client-focused Workday Benefits Consultant to help organizations maximize the value of their Workday investment through effective system configuration, optimization, and ongoing support. In this role, you will work closely with clients and internal teams to understand business requirements, design practical solutions, and enhance Workday HCM functionality. You will support post-production operations, troubleshoot complex system issues, and recommend improvements aligned with business goals and industry best practices. The position offers the opportunity to contribute to multiple client engagements in a dynamic, remote-first consulting environment. You will build trusted client relationships, share technical expertise, and help deliver high-quality solutions that improve business processes and user experiences. The ideal candidate combines strong Workday technical knowledge with analytical thinking, adaptability, and a commitment to service excellence. Accountabilities - Design, configure, test, and implement client business requirements within Workday HCM modules, ensuring solutions meet operational needs and business objectives. - Facilitate working sessions with clients to gather, analyze, and validate business requirements, assess underlying needs, and recommend appropriate solutions or alternatives. - Identify process improvement opportunities and implement system enhancements to improve efficiency, functionality, and overall client outcomes. - Support clients with Workday configuration testing, knowledge transfer, and the preparation of technical documentation, user guides, and related deliverables. - Troubleshoot business processes, calculated fields, business logic, file loads, security configurations, and other system-related issues; investigate root causes and implement corrective measures.

- Apply established consulting methodologies and delivery processes while remaining flexible and responsive to changing client priorities. - Recommend innovative approaches and Workday best practices to improve implementation efficiency, system performance, and long-term value. - Manage competing priorities across multiple concurrent client engagements, ensuring deliverables are completed accurately and within agreed timelines. - Communicate lessons learned, technical recommendations, and proven practices to clients, helping stakeholders understand and adopt effective Workday solutions. - Research complex problems, evaluate alternative approaches, collaborate with colleagues, and escalate issues or seek guidance when appropriate. - Contribute to internal knowledge management through documented solutions, knowledge-sharing sessions, Q&A resources, and the regular exchange of technical best practices. - Provide guidance and coaching to colleagues in areas of expertise and collaborate effectively on team-based projects. - Monitor and achieve key performance indicators, including utilization targets, service-level agreements, delivery timelines, and customer satisfaction measures. - Demonstrate accountability, initiative, and a strong sense of ownership while maintaining high standards of quality and client service. Requirements: - At least 2 years of experience leading or supporting Workday implementations, providing post-production support or Application Management Services (AMS), or working as a Workday client. - Hands-on experience configuring Workday Core HCM and Security. - Experience developing and maintaining custom reports, dashboards, and calculated fields in Workday. - Strong written and verbal communication skills, with the ability to communicate technical concepts clearly to clients and colleagues in a remote working environment.