Call Center Representative

Call Center Representative

Looking for a dynamic opportunity in the insurance industry? Contribute to a customer-focused environment by supporting billing inquiries, assisting customers and brokers, and delivering exceptional service through phone and email interactions. With a hybrid work model, on-site training, and a variety of daily responsibilities, this role offers an engaging and stimulating professional experience.

What is in it for you:

• Hourly salary of $19.15.

• 6-month contract.

• Full-time position: 37.5 hours per week.

• Rotating shifts within call centre hours.

• Monday to Friday: 8:00 am to 8:00 pm.

• Hybrid: 2-3 days/week in Markham office.

• On-site training for approximately 2 weeks.

Resp onsibilities:

• Provide professional, timely, and courteous support to customers and brokers regarding billing inquiries.

• Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.

• Support inbound insurance and claims-related inquiries and direct customers to the appropriate team for further assistance.

• Communicate clearly, effectively, and empathetically with customers by phone and email.

• Resolve customer issues and explain available programs and services.

• Interpret customer needs and respond appropriately and professionally.

• Gather relevant information systematically to ensure seamless customer interactions.

• Take ownership of customer inquiries and maintain commitment to follow-up and resolution.

What you will need to succeed:

• Previous customer service experience, preferably in a call centre environment.

• 1–2 years of experience in a contact centre environment is considered an asset.

• Prior customer service experience in a similar role is considered an asset.

• Ability to multitask in a fast-paced environment.

• Ability to adapt quickly to changing circumstances.

• Professional telephone and email communication skills and etiquette.

• Proficiency with word processing software, Microsoft Excel, and various web-based and Windows applications.

• Strong communication and interpersonal skills with the ability to provide clear and concise support.

• Strong problem-solving skills with the ability to analyze and resolve customer concerns.

• Ability to handle a high volume of calls, with a minimum expectation of 70+ calls per day and up to

• Bilingual in English and French is considered an asset to support customers and brokers through phone and email interactions in both languages.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.