Workday Process Documentation Specialist

Workday HCM and Finance documentation are central to this Process Documentation Specialist contract with the City of Markham’s Information Technology Services.Reporting to the Manager, IT Project Delivery, this specialist captures system steps, screenshots, workflows, and role-based impacts. The position develops clear procedures, training manuals, job aids, and change communications for Workday processes. It supports implementation activities, releases, configuration changes, testing, deployment, knowledge transfer, and user readiness. The role works with business experts, project teams, change management, training, functional leads, technical teams, and vendors.Key Responsibilities:
Capture and organize Workday HCM and Finance screenshotsTranslate role-based impacts into training and communicationsUpdate procedures after releases and configuration changesSupport demonstrations, knowledge transfer, and train-the-trainer activitiesPerform documentation quality assurance and accessibility checksRequirements:
Three or more years in documentation, training, change management, or technical writingExperience supporting ERP implementations in Human Resources or FinanceProficiency with Microsoft Visio and BPMN documentationProficiency with Jira and Confluence project management toolsAbility to translate technical information for diverse audiencesSupport Workday adoption through accurate procedures, role-based learning content, system updates, and disciplined documentation quality assurance.
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